A review of the year 2021 on the Customer Insight Leader blog & podcast. Revisiting themes of the year & sharing our most popular content.
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I’m delighted to finally share our first guest blog post, here on Customer Insight Leader. Hopefully the first of many more, from writers on customer insight & those using such insights. Annette Franz takes the stand as our first guest blogger, with this reminder that listening to your customers is worth it: That’s probably a silly […]
Why do you do what you do? Guest blogger, Tony Boobier, explores the question: What is your motivation as a data leader (and does it matter)?
How do you avoid the boredom trap for your data literacy programme? Guest blogger Tristan Mobbs shares 3 tips for better relevance & interest
A quick fun Christmas story from guest blogger Tony Boobier. What happens when automation prompts HR to have that ‘Sorry Santa’ conversation?
Inspired by “Miracle on 34th Street”, guest blogger Amy Scott says recommend a competitor. Read how this can build trust with your customers.
Are you blinded to fresh thinking by ‘being corporate’? Guest blogger Tony Boobier explores how this type of cultural conditioning hampers us
5 more ways you can think differently as a leader, in order to be data-led. Guest blogger, Harry Powell shares from his personal experience.
Book review of “Be Data Literate” by Jason Morrow. New guest blogger Tristan Mobbs shares what all types of leaders can gain from this book.
5 ways that leaders or analysts can try Thinking Differently to be data-led. Guest blogger Harry Powell shares a case study of applying each.
Guest blogger, Tony Boobier, makes a case against data literacy education for executives. Should they just be focussed on better judgement?
Guest blogger Hanne Sorteberg shares her feedback advice. Drawing on inspiration from Aristotle, plus popular feedback model ‘the sandwich’.