This site is brought to you by The Laughlin Consultancy.

Although this blog exists to inform and share with customer insight leaders from an independent perspective, a number of services are also available from Laughlin Consultancy – for leaders who would value that support (or some TLC).

The Laughlin Consultancy helps companies generate sustainable value from their customer insight, for example by growing their bottom line, improving customer retention and demonstrating to their regulator that they treat customers fairly. It offers consultancy, training & coaching for leaders.

For more information and an explanatory video, please follow the link below:

Customer Insight Maximised | Laughlin Consultancy

Are you achieving the value you need from your Customer Insight? Do your insights help improve your bottom line? Can you act on them to improve your customers’ experience? Do you have the capability you need to demonstrate to regulators you know your customers & treat them fairly?