Welcome to the Customer Insight Leader podcast. An audio podcast designed to complement this blog by enabling you to hear first hand from today’s leaders. So you can get beyond the spin, to hear what they really do and what has helped them in the real world.

Each episode features Paul Laughlin interviewing one of today’s leaders, working in the field of Data, Analytics, Data Science or Customer Insight. Most are senior “client-side” roles, within large organisations, so you get to hear the reality behind their job title & avoid the hype.

My goal is to provide a real-world view from practitioner leaders. With practical takeaways each episode for everyone, from experienced leaders to those starting out in their data/analytics/data science career.

Episode list (latest 5)

Episode 19: Jason Bartram (when at Ombudsman Services)

In episode 19, I speak to Jason Bartram (while he was at the Ombudsman Services, prior to his new role at eBay). This is another recording from my archives, but a conversation well worth revisiting. We discuss his role and career path, including lessons learnt in the hotel trade. He has a great anecdote involving the then Home Secretary and a fight in the kitchen. Jason also explains the importance of developing resilience as a leader and how different roles have helped him develop.

We then talk about some of the interesting work that Jason is currently doing at the Ombudsman Services. This includes an interesting application of speech analytics to identify different personality types. The timely topics of measuring emotion and GDPR also make an appearance. Many thanks to Jason for his candour and for sharing his advice for developing as an analyst and a leader.

Episode 19 – Jason Bartram (when at Ombudsman Services) by Customer Insight Leader podcast

In episode 19, I speak to Jason Bartram (while he was at the Ombudsman Services, prior to his new role at eBay). This is another recording from my archives, but a conversation well worth revisiting. In this interview we discuss his current role and career path, including lessons learnt in the hotel trade.

episode 19

Episode 18: Alan Crawley (Optima Partners)

In this eighteenth episode, I chat with Alan Crawley, Founder & CEO of Optima Partners. As you hear in our conversation his boutique consultancy focusses on analytics for interaction optimisation, customer strategy & innovation. He also has a background as a marine biologist which we explore as a great starting point for his career in data science. We discuss the advancements in data, data science & AI that are really helping businesses. Plus, the need for commercial awareness& Alan’s tips for leaders or those starting their career. Hope you enjoy this as much as I did.

Episode 18 – Alan Crawley by Customer Insight Leader podcast

In this eighteenth episode, I chat with Alan Crawley, Founder & CEO of Optima Partners. As you hear in our conversation his boutique consultancy focusses on analytics for interaction optimisation, customer strategy & innovation. He also has a background as a marine biologist which we explore as a great starting point for his career in data science.

Episode 18

Episode 17: Harry Wilkes (RELX)

For our seventeenth episode, we turn our attention to Analytics and how analysts& their leaders can succeed in their careers. On this episode, I am joined by Harry Wilkes, Head of Customer Analytics for RELX.

During our chat we discuss his current role and career path, including the value of commercial focussed Database Marketing or lead generation roles. We review both technical and softer skills that can help leaders effectively manage their teams and analysts develop the skills they need. Out chat also includes lessons learnt from the book that Harry recommended in this blog post.

Harry shares his own experience and what is working for him and his team in their global consulting role supporting a wide range of businesses. A fascinating new perspective on common challenges. I hope you enjoy it as much as I enjoyed catching up with Harry.

Episode 17 – Harry Wilkes (RELX) by Customer Insight Leader podcast

For our seventeenth episode, we turn our attention to Analytics and how analysts & their leaders can succeed in their careers. On this episode, I am joined by Harry Wilkes, Head of Customer Analytics for RELX. During our chat we discuss his current role and career path, including the value of commercial focussed Database Marketing or lead generation roles.

Episode 17

Episode 16: Gwilym Morrison (Royal London)

For our sixteenth episode, we return to interviews with Data Science leaders working in business today. I am joined by Gwilym Morrison who leads Data Science at the UK mutual insurer, Royal London. During our chat we discuss his current role and career path, including his transition from analyst to a people leader. Gwilym usefully shares the 6 skills that he has identified as needed within Data Science teams. These are well worth hearing and reassuring, as they map across to a number of topics we have already covered on Customer Insight Leader blog. He also calls out the Data Science Radar framework from Mango Solutions, who have previously shared their view on achieving Data Science readiness.  So, plenty of tips for other leaders and I hope you really enjoy our conversation.

Episode 16 – Gwilym Morrison (Royal London) by Customer Insight Leader podcast

For our sixteenth episode, we return to interviews with Data Science leaders working in business today. I am joined by Gwilym Morrison who leads Data Science at the UK mutual insurer, Royal London. During our chat we discuss his current role and career path, including his transition from analyst to a people leader.

Episode 16

Episode 15: Jon Schwabish (Urban Institute)

In this fifteenth episode, we turn our attention to Data Visualisation. I’m in conversation with Jon Schwabish, economist, a senior fellow at the Urban Institute in Washington DC & data visualisation author/trainer/consultant with his own firm PolicyViz.com. Our wide-ranging conversation explores the critical need for data visualisation skills, the generous data viz community and developments in the tools available. We also reflect on lessons for all analysts from Jon’s latest book “Elevate the Debate“, plus mention the collection of charts Jon shares online. I really enjoyed this conversation and encourage you to check out a number of the resources we mention via different sections of policyviz.com (including his recommended podcast).

Episode 15 – Jon Schwabish (Urban Institute) by Customer Insight Leader podcast

In this fifteenth episode, we turn our attention to Data Visualisation. I’m in conversation with Jon Schwabish, economist, senior fellow at the Urban Institute in Washington DC & data visualisation author/trainer/consultant with his own firm PolicyViz.com. Our wide ranging conversation explore the critical need for data visualisation skills, the generous data viz community and developments in the tools available.

Episode 15

How to get more…

For earlier episodes, you can search the full episode lists on each of the podcasting platforms below. You can also use these platforms to subscribe, so that new episodes will be automatically downloaded for your listening pleasure. Enjoy!

Available on these platforms

To access (and hopefully subscribe to) Customer Insight Leader podcast, just choose your favourite podcast platform from the selection below:

(1) Apple podcasts

‎Customer Insight Leader podcast on Apple Podcasts

‎Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe using Apple podcasts

(2) Spotify

Subscribe to our podcast on Spotify

(3) Google Podcasts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

(4) Overcast

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Overcast

(5) Breaker

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Breaker

(6) Radio Public

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data.(Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Radio Public

(7) Pocket Casts

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Pocket Casts

(8) Castbox

Customer Insight Leader podcast | Listen Free on Castbox.

Author: Paul Laughlin Description Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data.(Our music is “Being Happy” from Purple Planet Music) Download from Google Play

Subscribe to our podcast on Castbox

(8) Anchor

Customer Insight Leader podcast

Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is “Being Happy” from Purple Planet Music)

Subscribe to our podcast on Anchor

Hope you enjoy that, let me know your feedback

I hope you find our new podcast helpful & perhaps encouraging. Do let me know any feedback or suggestions for content/guests. If you are a practitioner leader in the fields of Data, Analytics, Customer Insight or Data Science & would like to be a guest, please get in touch.

The music for our podcast was kindly released for free reuse by Purple Planet Music. It is entitled “Being Happy” with HiFi download available.

Happy listening & I look forward to any comments you may have.