helping you master customer insight leadership

Audio interviews with Customer Insight Leaders: (6) Ryan den Rooijen

Continuing our series of audio interviews with customer insight leaders, this time it was Ryan den Rooijen. Ryan leads Dyson’s Global Data Services organisation, who work on transforming the company’s analytical capabilities. From manufacturing to marketing, their work spans the breadth of Dyson. Previously, Ryan spent four and a half years at Google, where he led the development of the global sales analyst curriculum. Most of his work involves the.. Read More

Team Mission: a leader’s experience of why you need one

team mission

Continuing our theme of leaders’ lessons learnt from experience, lets turn to having a team mission. In this post our regular guest blogger, Tony Boobier, shares one of his most important lessons learnt. This complements our previous posts on personal goal setting and which goals might be suitable for insight leaders. Here, Tony turns his attention to the team as a whole. How can a mission be created that is.. Read More

Audio Interviews with Customer Insight Leaders: (3) Jason Bartram

Jason Bartram

Here’s another of our audio interviews, with senior Customer Insight Leaders, this time it’s Jason Bartram. It was enjoyable to interview Jason, a man who has clearly found a role that matters to him and society. Like many other leaders he sort of fell into this line of work, but there are some interesting lessons from his career journey. His role, as Head of Resource Planning at the Ombudsman Services,.. Read More

Listening to 31 Data Scientists and Seeing 10 companies’ applications

To complement the perspectives of our recent guest bloggers, today I’m sharing three ways of listening to data scientists. These will include a (potentially) free recommended eBook, an engaging blog post and a punchy video. Peter, Robert & Francesco have made a case for data & AI potentially transforming businesses & sectors. As part of our month focussed on applications of data & analytics, I also want to share real.. Read More

Getting the most out of your Data Science team, pitfalls to avoid

During our month focussed on Data Science programming languages, my thoughts have turned to getting the most out of your Data Science team. This topic has arisen, because of what I’ve observed in a number of organisations seeking to implement Data Science. As I’ve worked with more clients and talked to other leaders at Data Science events, it has struck me how many fall into common pitfalls. These limit the.. Read More

Tips from passionate Data Insight Leaders in Barcelona

data insight leaders

Attending the 2016 Data Insight Leaders Summit in Barcelona proved to be a very wise decision. Unlike so many buzzword-focussed events, this one actually did attract speakers & delegates who were data insight leaders. It also featured plenty of variety & interactive formats, to help delegates get fresh insights into their own data leadership challenges. My role was to chair Day Two of this event, together with the Sales &.. Read More

Can Insight Leaders learn from project failures?

9 out of 10 projects fail, according to BCG. How are your projects going? Last week I was fortunate to attend an Institute of Directors’ Business Breakfast, being hosted by Dotted Eyes. The topic was “IT for non-IT directors” and focussed on how to improve the effectiveness of your projects. This was achieved through the metaphor of a safari and different big beasts to beware of through the project lifecycle. At first.. Read More