Leading CX author, Ian Golding, shares 14 leadership principles that drive Amazon to be Customer-Centric. Is this also Values-Based Leadership?
It’s not often that you have opportunity to discuss Customer Insight with leading Russian retailers. On 1 July, at #MSMS2015 event, I had such an opportunity and thoroughly enjoyed it. In the end this was an exclusive, intimate business tour for predominantly two leading Russian retailers (from fashion & home furnishings sectors). That was beneficial, as a beautiful setting in South Kensington gave us opportunity to talk honestly about aspirations, practical challenges &.. Read More