Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
Is Trust the most important value sought in B2B relationships today? Peter Lavers & Mark Hollyoake share their Trust DNA Model to guide leaders.
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
How Gartner’s Magic Quadrant & Forrester’s Wave can help you choose the right tools for the job. Useful external advisers for Analytics & Data Science today
Are you a superhero in your workplace? Are you a good cultural fit? Guest blogger Hanne Sorteberg challenges us to think about the real culture & you.
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
After a break in posting due to a holiday, I’m pleased to return and share about Personas. Despite having shared briefly before about Segmentation we have not had a post on this useful topic. Guest bloggers have shared on the continued relevant of segmentation & I shared some thoughts on public segmentations. But no personas. So, to fill that gap, I am delighted to welcome a new guest blogger, Amy.. Read More