helping you master customer insight leadership

How a book can help you, ask a more beautiful question, and why that matters

More beautiful question

Books can help you do many things better, including asking a more beautiful question. If that sounds intriguing, so is the benefit that guest blogger William Buist has gained from this book. It’s a pleasure to welcome William back. You may recall that he has blogged for us here before, on topics including GDPR/external change and physical environments.

Do you listen to podcasts to hone your skills?

Last week, I had the pleasure of being interviewed for a business podcast. A positive experience & I’ve shared the resulting interview below. This also reminded me of the power of podcasts & how little we’ve referenced them here. So, to make up for that gap, this post is dedicated to sharing audio content. Whilst attending a co-coaching forum this week (where coaches share ideas & support each other), it also.. Read More

Getting the most out of conferences

I don’t know how many events you attend each year, but I can tell you as a speaker and an attendee, you do get out what you put in. Right now I’m creating slides and preparing stories to share at “Insurance Data & Analytics” in September and “Analytics for Insurance, Europe” in October. So, I really appreciated seeing this advice from Michael Hyatt:   As I prepare for 18 Sept event, liked this: “When.. Read More