7th in a series of audio interviews with senior Customer Insight Leaders in business today. In this episode we interview Sameer Rahman, director at EDIT.
Is this the time of year when you review your story? Perhaps you expected me to say appraise your performance, or review your goals? Under traditional performance management systems, end-of-year can be full of interpreting metrics. How can you present your performance this year in the most favourable light? But I wasn’t talking about ‘spin‘, rather a different kind of review. Over recent years, my leadership coaching practice & CPD has.. Read More
Continuing our series of audio interviews with customer insight leaders, this time it was Ryan den Rooijen. Ryan leads Dyson’s Global Data Services organisation, who work on transforming the company’s analytical capabilities. From manufacturing to marketing, their work spans the breadth of Dyson. Previously, Ryan spent four and a half years at Google, where he led the development of the global sales analyst curriculum. Most of his work involves the.. Read More
This post shares how a software has been developed in response to extensive employee insight. We have shared before how crucial employee engagement & motivation are to achieving CX goals. The opportunity for HR Analytics also needs to be guided by a good understanding of what matters to your teams. So, I was delighted to be approached by David Mizne, editor of award-winning 15Five blog. Having seen our focus on.. Read More
Continuing our series of two posts on the topic of Machine Learning Ethics. In part two of his series on this topic, guest blogger Francesco Corea, moves on to consider moral accountability. How might an accountability, to act in an ethical way, be codified into algorithms or complete machine learning products? Drawing on sources as diverse as the World Economic Forum & MIT Technology Review, Francesco guides us through some.. Read More
Time for us to consider AI ethics, not just AI developments. Continuing our focus on themes that emerged at recent Data Leaders Summit, let us consider the AI ethics problems posed by this developing capability. This builds upon our recent post about the emergence of Product Manager roles within Data Science teams. Another key theme at that event, was the need for Data & AI Ethics. A debate on this.. Read More
Time for another of our audio interviews, with senior Customer Insight Leaders, this time it’s Gwilym Morrison. A great conversation with Gwilym, who leads Data Science at Royal London Group. So, a good opportunity to complement the data, BI & analytics focus of leaders interviewed already. This time we get to hear the perspective of a Data Science leader. Gwilym has both practitioner & leadership experience and shares honestly from.. Read More