helping you master customer insight leadership

Leaders, do you need to get with the Uncertainty Zeitgeist?

We are delighted to welcome back Tony Boobier, one of our 15 guest bloggers in 2016, as our first guest writer of 2017. He’s obviously been having a challenging start to the year, worrying about uncertainty & even turning to pondering on our zeitgeist. There is indeed much to worry about, after 2016 & many open questions for leaders. So, Tony’s reflections on planning for your analytics & leadership challenges is.. Read More

How research leaders can be future proofing plans for 2017

As we all settle back into the rhythm of work for 2017, many leaders may worry about future proofing their plans. With so much unforeseen change during 2016, how can leaders better ‘horizon scan’ and prepare for the future? To complement our content on generic leadership topics, in this post I’m going to consider future proofing for research leaders. Here, I mean those leading market/customer/consumer research teams, sometime called ‘Customer.. Read More

How to start 2017 as a Mindful Leader

Two books I’ve been enjoying over the Christmas period have prompted me to reflect on being a Mindful Leader. By that, slightly odd, term – I mean a leader making use of mindfulness principles to improve their effectiveness. Hopefully you’ve enjoyed a relaxing & refreshing complete break over Christmas & New Year (as recommended in our last post). Doing so (with the benefit of pre-scheduled social media posting), has enabled me to ‘recharge.. Read More

Have you had a successful 2016 too? (Interim results from leaders)

This year might have been a strange year, with unexpected news aplenty, but it sounds like many of you have had a successful 2016. That’s good to hear! I’m pleased to be able to share the interim results from our latest poll of your progress against your goals. Our most recent, short survey, asked just 4 questions regarding your success this year. This follows a survey we ran at the beginning.. Read More

Leader survey: Have you achieved your goals for 2016?

As December draws ever closer to the end of the year, it’s time to review our progress on goals for 2016. Here at Customer Insight Leader, we set the goal of including more guest bloggers (as requested in our annual reader survey). I’m pleased to say that we have now reached the total of 15 guest bloggers published in addition to Laughlin Consultancy. Festive thanks to our other contributors: Annette Franz.. Read More