helping you master customer insight leadership

Audio Interviews with Customer Insight Leaders: (5) Elsbeth Kottelenberg (UBM)

Elsbeth Kottelenberg 1

Time for another of our audio interviews with¬†Customer Insight Leaders, this time it’s Elsbeth Kottelenberg. This is another good conversation with a leader, in a different sector again. UBM is a global events company, with Elsbeth supporting Pharma events around the world. She also differs from previous interviewees through her background in qualitative research. During this interview we discussed¬†her career to date, some segmentation projects within UBM, the challenges of.. Read More

Audio interviews with Customer Insight Leaders: (4) Gwilym Morrison

Gwilym Morrison interview

Time for another of our audio interviews, with senior Customer Insight Leaders, this time it’s Gwilym Morrison. A great conversation with Gwilym, who leads Data Science at Royal London Group. So, a good opportunity to complement the data, BI & analytics focus of leaders interviewed already. This time we get to hear the perspective of a Data Science leader. Gwilym has both practitioner & leadership experience and shares honestly from.. Read More

Do you need a Data Science Product Manager in your team?

Product Manager

I mentioned in a debrief from the latest Data Leaders Summit, the rise of the Product Manager role within Data Science teams. This was one of a couple of themes that took me by surprise. Over recent years I’ve become used to hearing about need for more Data Engineers or Analysts to complement Data Scientists. But the focus on Product Managers & product development life-cycles was a new one on.. Read More

Data Leaders Summit Europe 2018 – Day One

Data Leaders Summit Europe 2018

As promised, I am taking a break from chairing Data Leaders Summit Europe 2018, to share with you. Once again, this year’s summit has been a really useful event. Numbers of attendees have doubled, so they must be doing something right. The advice I give the audience when I chair such events, is to identify just one thing they will do differently as a result of hearing each speaker. I.. Read More

How do you stay calm as a leader? Yoga & Mindfulness apps

yoga & mindfulness

As we share apps that leaders find useful, I’ve been reminded of the benefits of yoga & mindfulness. Both have enabled me to achieve more as an entrepreneur. Leader’s days can all too often be stressful and draining. Long working days, with poor posture (unless you benefit from a standing desk) can leave leader’s bodies suffering. This is especially true when your workload limits means you struggle to find time.. Read More

Apps I keep using, a leader’s view on 3 standing the test of time

apps i keep using

More apps in this post, continuing our theme with a different leader’s “apps I keep using“. Whether researching cars or holiday locations, it’s always useful to hear from experienced users. Once the lure of the ‘sexy demo‘ has worn off, how well does the item live up to its promise. So, as part of our new series focussing on apps that leaders find useful, I’m pleased to welcome back guest.. Read More

App recommendations, ones that help me be a productive leader

app recommendations

Building on our series sharing lessons learnt by leaders, I thought it might also help to share app recommendations. Working with leaders, training, coaching or mentoring, I find they often reference apps that help them be more productive. I am no different. Since launching my own business and blog, just over 4 years ago, apps have helped me. From managing sales to scheduling content, today there are a host of.. Read More