helping you master customer insight leadership

18 Minutes a day to revolutionise your Year

Talking with Customer Insight Leaders whilst coaching, training and consulting, I find many if not most struggle with prioritization & time management. Perhaps this is not all that surprising given both the greater demand for insight in many businesses and the breadth of this leadership role. From chatting to some of you, it sounds like it may also be a reason why you struggle to protect time for leadership development.. Read More

How are you keeping up with 2015 priorities?

Back in January you voted on Customer Insight priorities for 2015. Interim results¬†have remained stable, with two clear winners. “Improve commercial impact” and “Leadership capability“. As we reach the end of 2015, it’s a good time to check in on progress. How did you do? Are you making the progress you intended? Have unexpected barriers got in your way? It’s easy to get discouraged or become detached from your original.. Read More

Could Coaching, get you up and running?

Having recently completed coaching both a Finance Director and a Head of Customer Value Management, I’m reminded of the power of goal-orientated coaching. Could it get you up & running? Leaders can make so much personal progress, just through the disciplines of clarity on their goals, breaking them down into achievable actions & being held accountable. Alongside this and perhaps even more powerful, is the transformative power of time to.. Read More

Have you got the challenge of a New Job for the New Year?

As we return to work after the first weekend of the year, some of you may be facing the challenge of starting a new job, or at least a new or expanded role. Psychologically many people seem to prefer starting new life challenges like this at major milestones, like the turning of the year. Whether that is the case for you, or you’re in the equally challenging position of hiring.. Read More

Looking forward at this time of year

Well here we are on the fourth day of Christmas, so I hope those calling birds have arrived! If you’re like me, right now you are¬†probably feeling a mixture of awareness that the over-indulgence over recent days needs to end soon and excitement at the prospect of a fresh start in the New Year. It can be a very peaceful and productive couple of days between the celebrations.   I.. Read More

Are Business and Sport really different?

At conferences and meetings, one of the topics in which you (customer insight leaders) seem particularly interested is leadership coaching. Once it’s been mentioned in a presentation, that is the most likely topic for me to be asked about in the next break. A few of the points that I’ve made on this are: Coaching does work (over 90% of UK companies now use coaching and the academic evidence for.. Read More