helping you master customer insight leadership

How you judge your progress and resources for your 2019 ambitions

Thanks to all those readers who participated in our latest poll, of your progress last year. Initial results are in, so let me share them with you all. It has been fascinating to review your answers, especially compared to the results from last year. It seems there have been some changes. The questions asked in this survey were selected to shed light on actual practice compared to advice shared on.. Read More

On Setting Goals & the signposts that make good progress happen

signposts

To finish off our series of guest posts on setting goals, here are some useful signposts from William Buist. William has joined us before as a guest blogger, to share on topics as diverse as GDPR, office environments & questioning. In this post, he draws on his personal experience, as well as what he has learnt as a business mentor. William encourages us to look beyond our goals to our.. Read More

Inspired to set effective goals for 2019 – thanks to these questions

inspired to set effective goals

Talking with readers about our previous controversial post, many are still inspired to set effective goals for 2019. The word that matters most in that sentence, is ‘inspired’. What seems to make the difference between those for whom goals work, is personal relevance & inspiration. Across a year there will be setbacks (foreseeable & unexpected). You need goals that clearly connect to a personal “Why?” for you as a leader… Read More

2019 trends for Customer Insight & Analytics leaders

2019 trends

Happy New Year to all our readers, let’s kick off the year by reviewing likely 2019 trends. Beyond the inflated optimism that surrounds the start of a year, which trends are worth watching? Which are more than the analytics or tech equivalent of new year’s resolutions. Well, this is only a subjective collection, based on my experience. However, each of these changes has been gathering momentum. Development has been happening.. Read More

It’s the most wonderful time of the year, to review your story

review your story

Is this the time of year when you review your story? Perhaps you expected me to say appraise your performance, or review your goals? Under traditional performance management systems, end-of-year can be full of interpreting metrics. How can you present your performance this year in the most favourable light? But I wasn’t talking about ‘spin‘, rather a different kind of review.¬†Over recent years, my leadership coaching practice & CPD has.. Read More