It takes a village to raise you as a leader able to master difficult conversations. So, hear advice from Martin Squires, Harry Wilkes & Rob Kellaway.
When faced with a difficult conversation, how can leaders use incisive questioning? How can an insightful question help? Mentor, William Buist shares how…
Why do most leaders suck at giving useful feedback? Guest blogger, Kevin Watson, shares his experience of a feedback approach that really works.
Book review of “Radical Candor” by Kim Scott. Why the models in this book can help you master the art of difficult conversations to help others as a leader.
Results from our 2020 reader survey. Thanks for sharing your feedback on our content at Customer Insight Leader blog. here’s what I’ll do in response.
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.