helping you master customer insight leadership

How 15Five used Employee Insight to guide new software innovation

employee insight

This post shares how a software has been developed in response to extensive employee insight. We have shared before how crucial employee engagement & motivation are to achieving CX goals. The opportunity for HR Analytics also needs to be guided by a good understanding of what matters to your teams. So, I was delighted to be approached by David Mizne, editor of award-winning 15Five blog. Having seen our focus on.. Read More

Weology, the benefits when We comes before Me – part 1 of 2

Weology

Continuing our month focussed on books, our guest blogger Annette Franz returns, to share an interview on Weology. When reviewing a book, it is always a bonus to have opportunity to talk to the author. So, I’m delighted that, in this 2-part series by Annette, she not only reviews the key points made in “Weology:¬†How Everybody Wins When We Comes Before Me“. She also interviews the author, Peter Aceto, CEO.. Read More

Love is in the air, but what can you do differently?

As time ticks down towards the end of February, my thoughts turn once again to our theme of love & relationships. That’s not surprising for me personally, as I’m delighted to share that I’ve just become a grandfather for the second time. Woohoo! My granddaughter, Isabelle (aged 2), now has a baby brother (Jacob). Seeing him for the first time yesterday of course brought out the doting softie in me… Read More