helping you master the people side of data & analytics

6 reasons leaders fail to prepare for disaster

Perhaps it’s a feature of working with so many Financial Services clients, but I’m surprised how often talk of investing in data turns to risk & preparing for disaster. How important is it to prepare for high-likelihood/low-severity risks (the ‘day-to-day‘, if you like) verses low-likelihood/high-severity risks (potential disasters)? Is it worth only investing in the data needed to operate as you currently do, or should data plans be more ambitious? So, a.. Read More

How to make better decisions as a Customer Insight leader

better decisions

A natural build on our recent leadership emphasis, is how the latest insights from the discipline of Customer Insight can help leaders make better decisions. A few posts that I’ve read recently have touched on this topic. Hopefully, I can help you as a leader, by sharing this content with you. The first content also touches on a topic that our latest reader survey requested more content on, that of.. Read More

How not to flub your next big decision as a leader

big decision

A recent conversation, about leadership, that I had with Paul Carroll (Editor in Chief of InsuranceThoughtLeadership.com) identified two new guest bloggers to share content this month. Both have lessons to share for leaders wanting to improve their decision-making; especially for that next big decision, that really matters. In this guest post, Chunka Mui shares on how not to flub your next big decision as a leader. As well as drawing on understanding of behavioural.. Read More