helping you master customer insight leadership

2019 trends for Customer Insight & Analytics leaders

2019 trends

Happy New Year to all our readers, let’s kick off the year by reviewing likely 2019 trends. Beyond the inflated optimism that surrounds the start of a year, which trends are worth watching? Which are more than the analytics or tech equivalent of new year’s resolutions. Well, this is only a subjective collection, based on my experience. However, each of these changes has been gathering momentum. Development has been happening.. Read More

Data Visualisation excellence, my faves from #IIBAwards 2018

Data Visualisation excellence

This time of year we have another opportunity to celebrate excellence in data visualisation, at the IIB 2018 awards. The Information Is Beautiful (IIB) awards have been running since 2012. Originally created by Data Viz pioneer & artist David McCandless.  His excellent Information is Beautiful blog works well with sponsor Kantar Media. Together they have done a good job of highlighting some of the best data visualisers of 21st century.

Learning together at CIM Wales Analytics Masterclass 2018

CIM Wales Analytics Masterclass

Back from holiday, I spent a very enjoyable & informative day at CIM Wales Analytics Masterclass. This event was held at Glamorgan County Cricket Ground (SWALEC Stadium) in Cardiff. A great venue for food & facilities. It was a well organised day, benefitting from the enthusiasm and professionalism of CIM team and Sameer Rahman (organiser & Chairman of CIM Wales). Gavin Davies (Vice Chair of CIM Wales) was master of.. Read More

Free resources for you, across range of insight leaders & skillsets

Free resources

At Customer Insight Leader we love providing you with useful free resources. As a non-commercial, advertising free, site – we know our visitors value both independent advice & access to free resources. I hope today’s curation of customer insight & analytics related resources, helps you in your role. In line with our advocating of holistic customer insight, I’ve included resources to help develop your research, data science & analytics work… Read More