helping you master customer insight leadership

What really goes on, behind closed doors, with an executive coach?

behind closed doors

In this book review, my focus moves to the world of coaching and what goes on behind closed doors. The title, “Behind Closed Doors: Stories from the Coaching Room“, is one that never fails to elicit a snigger from my wife. I admit it does sound a bit like a salacious expose into locker-room shenanigans. In reality, this is a very helpful book for coaches, whatever their level of experience.. Read More

Challenging the Narrative with 2018 Welsh Coaching Conference

Last week, I had the pleasure of attending an event with the theme of “Challenging the Narrative“. One of my favourite annual events, the 2018 Welsh Coaching Conference. Chaired once again, by the irrepressible Dave Tee, this event continues to go from strength to strength. Dave’s passion & commitment is no doubt one of the reasons for that, together with the great team at USW Commercial. My previous blog reports.. Read More

Team Coaching: Resources to help you coach leadership teams

This year, I have had more enquires than ever, about team coaching. Whether for senior leadership teams, or managers of Customer Insight/Analytics teams, the concept is on the rise. It is easy to understand why. Many have heard the benefits of one to one coaching for senior executives, but want to find a way of justifying this cost for more leaders. Both time & money have been cited to me.. Read More

Have you had a successful 2016 too? (Interim results from leaders)

This year might have been a strange year, with unexpected news aplenty, but it sounds like many of you have had a successful 2016. That’s good to hear! I’m pleased to be able to share the interim results from our latest poll of your progress against your goals. Our most recent, short survey, asked just 4 questions regarding your success this year. This follows a survey we ran at the beginning.. Read More

How you are using coaches & mentors in business today

As a break from our month focussing on applying insight to marketing, it’s time to share the results of our coaches & mentors poll. You may remember that back in August, we launched a short survey on use of coaching & mentoring. Thanks to those who participated. We now have stable enough results to give an interesting, at least initial, picture. As someone who works as an external coach & mentor, some.. Read More

6 leadership styles and why you need behavioural flexibility

As we continue our month focussed on leadership development, including coaching & mentoring, it’s great to welcome another coach as a guest blogger. Kevin Watson is director & lead coach at myown-coach.co.uk and benefits from a broad experience of coaching leaders across industries. In this post, he shares the importance of being flexible in your leadership style. My own experience, both as a customer insight leader & when coaching leaders, confirms.. Read More

Coaching Conference with rich resources for your solutions

The 3rd Welsh Coaching Conference, held at Cardiff City football ground, was a great success and even more useful than last year. As a small business, it’s always a challenge to prioritise personal development, but attending this event was the right decision. It seems I’m not alone in thinking that either as the number of coaches attending had almost double this year. We were all treated to a packed agenda,.. Read More