Why even big changes like COVID-19 don’t change the need for change leadership. How can you help your business adapt? Advice from mentor William Buist.
Book review of Atomic Habits. How this book can help you make remarkable changes in your life through only small manageable changes. See what it includes.
How to read “Narrative Coaching” by David Drake. How this magnus opus can really help leadership coaches work with their clients at a deeper level.
3 benefits from you pressing pause. How could you benefit as a speaker, leader or analyst, by taking a pause from talking, work or your current job?
Continuing our conversation about lessons learnt by leaders, here is one about choosing the right metrics for innovation. It was good to recently reconnect with past guest blogger, Paul Carroll. As you may recall he runs the very useful hub called Insurance Thought Leadership. Anyway, I mentioned to him our recent theme on this blog. Our focus on lessons leaders have learned from experience. Paul suggested this guest blog post.. Read More
Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture. Annette Franz is a one of our regular guest bloggers, here on Customer Insight Leader blog. Annette has shared before on her recommended (Weology) book, data strategy and becoming a leader. In this post, she reflects on her own experience of an employee-centric culture. How she learned how important that was & the positive.. Read More
With so much focus on the detail of GDPR, let’s take some time to look at the business lessons from this external change. Whatever the size of your business, the world around you changes & you need to be able to adapt. Regulation is just one of those key drivers of external change. So, to help us reflect on the business lessons from preparing for GDPR, I’m delighted to welcome.. Read More