helping you master customer insight leadership

A very Happy Christmas to all our readers, plus our Top Ten from 2018

Merry Christmas 2018

Merry Christmas, readers! I hope you have a wonderful Christmas time, with your family & friends. I also wish you a very Happy New Year, when 2019 finally arrives.

Over the festive holiday, we will be taking our own advice & benefitting from a complete break. So there will be no more new blog posts until after 2nd Jan 2019.

In the meantime, you might like to catch up on any key posts you missed. These are our most popular (Top Ten) posts for 2018. (more…)

Festive Data Visualisation and other data analytics fun for you

Festive data visualisation

It’s time again, for festive data visualisation and analytics.

As Jesus’ big day approaches, I’m finding it increasingly tough to stay serious. I’m sure there have been outbreaks of fun in your office too.

So, to complement the season of cute school concerts and gossip inducing office parties, here is my trawl of festive fun. I’ve focussed on topics close to the heart of this blog, including data visualisation, analytics & GDPR.


Best of Data Visualisation, more faves from #IIBAwards 2018

Best of Data Visualisation

Continuing our look at the best of data visualisation, as recognised at this years IIB Awards.

This post continues from our first part, by reviewing my personal selection from the other topic categories. As previously, I may sometimes select bronze or silver finalists. So, I do not always agree with the judges.

My interest is in examples that are helpful to analysts working in business today. I hope these positive examples build on the Data Visualisation resources that we have shared previously. Those were recommended blogs, experts to follow on Twitter & the best Data Viz books.


Data Visualisation excellence, my faves from #IIBAwards 2018

Data Visualisation excellence

This time of year we have another opportunity to celebrate excellence in data visualisation, at the IIB 2018 awards.

The Information Is Beautiful (IIB) awards have been running since 2012. Originally created by Data Viz pioneer & artist David McCandless

His excellent Information is Beautiful blog works well with sponsor Kantar Media. Together they have done a good job of highlighting some of the best data visualisers of 21st century.


It’s the most wonderful time of the year, to review your story

review your story

Is this the time of year when you review your story? Perhaps you expected me to say appraise your performance, or review your goals?

Under traditional performance management systems, end-of-year can be full of interpreting metrics. How can you present your performance this year in the most favourable light?

But I wasn’t talking about ‘spin‘, rather a different kind of review. Over recent years, my leadership coaching practice & CPD has taught me a great deal. Specialisms like Gestalt Coaching and Narrative Coaching have given me a fresh perspective. (more…)

Audio interviews with Customer Insight Leaders: (6) Ryan den Rooijen

Continuing our series of audio interviews with customer insight leaders, this time it was Ryan den Rooijen.

Ryan leads Dyson’s Global Data Services organisation, who work on transforming the company’s analytical capabilities. From manufacturing to marketing, their work spans the breadth of Dyson. Previously, Ryan spent four and a half years at Google, where he led the development of the global sales analyst curriculum. Most of his work involves the practical application of big data analytics – impact, not buzzwords.

This was a fabulous interview, clearly revealing Ryan’s experience. I can see why DataIQ has repeatedly named him one of the most influential people in today’s data-driven businesses. As Ryan mentions during our chat, he also completed an MSc in Social Science of the Internet at the University of Oxford. (more…)