helping you master customer insight leadership

How do you stay calm as a leader? Yoga & Mindfulness apps

yoga & mindfulness

As we share apps that leaders find useful, I’ve been reminded of the benefits of yoga & mindfulness. Both have enabled me to achieve more as an entrepreneur.

Leader’s days can all too often be stressful and draining. Long working days, with poor posture (unless you benefit from a standing desk) can leave leader’s bodies suffering. This is especially true when your workload limits means you struggle to find time to exercise. (more…)

Apps I keep using, a leader’s view on 3 standing the test of time

apps i keep using

More apps in this post, continuing our theme with a different leader’s “apps I keep using“.

Whether researching cars or holiday locations, it’s always useful to hear from experienced users. Once the lure of the ‘sexy demo‘ has worn off, how well does the item live up to its promise.

So, as part of our new series focussing on apps that leaders find useful, I’m pleased to welcome back guest blogger Tony Boobier. In response to my challenge, he has come back with 3 apps that he has kept using. I hope you find Tony’s considered opinion useful… (more…)

How to determine the right metrics for innovation, using 5 questions

right metrics for innovation

Continuing our conversation about lessons learnt by leaders, here is one about choosing the right metrics for innovation.

It was good to recently reconnect with past guest blogger, Paul Carroll. As you may recall he runs the very useful hub called Insurance Thought Leadership. Anyway, I mentioned to him our recent theme on this blog. Our focus on lessons leaders have learned from experience.

Paul suggested this guest blog post from Amy Radin. Amy has extensive experience working in and advising Financial Services’ boards. So, it’s great to have the benefit of her experience. (more…)

App recommendations, ones that help me be a productive leader

app recommendations

Building on our series sharing lessons learnt by leaders, I thought it might also help to share app recommendations.

Working with leaders, training, coaching or mentoring, I find they often reference apps that help them be more productive. I am no different.

Since launching my own business and blog, just over 4 years ago, apps have helped me. From managing sales to scheduling content, today there are a host of apps to help leaders. (more…)

Lessons learnt by leaders, from experience, 3 reasons to read more widely

read more widely

As we continue our month focussed on lessons learnt by leaders, from experience, I’ve found 3 reasons to read more widely.

Thanks for guest bloggers, Tony Boobier & Annette Franz who has already shared their lessons learnt. In addition to that, you’ve had opportunity to hear about the experience of Norma Dove-Edwin, Martin Squires and Jason Bartram in our audio interviews. More of them to come this year.

Having already shared by personal lesson learned, regarding protecting some of your technical stars from performance management, this time I’ve collated lessons from other blogs. In this post, I share 3 posts from other blogs that I believe evidence important lessons learnt. In line with the title of this post they are deliberately diverse, as I hope they encourage you to read more widely. (more…)

Employee-centric culture, a CX leader shares a lesson learnt

employee-centric culture

Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture.

Annette Franz is a one of our regular guest bloggers, here on Customer Insight Leader blog. Annette has shared before on her recommended (Weology) book, data strategy and becoming a leader.

In this post, she reflects on her own experience of an employee-centric culture. How she learned how important that was & the positive impression it has left on her years later. (more…)