helping you master the people side of data & analytics

Six barriers to delivering meaningful Customer Value Analysis (part 1)

Customer Value Analysis

Before we rest for Christmas, there is just time for some added value from this blog with advice on Customer Value Analysis.

Given the interest in our recent series of posts on execution and delivery, I was delighted to be recontacted by guest blogger Paul Weston.

You may recall that Paul shared with us before on the topic of Data Quality Reporting. That series of 3 posts have proved a popular perennial for those seeking practical advice to improve their data quality & their measurement.

(more…)

Festive fun with Poinsettias, Algorithms and who they are named after

Let’s take a break from all this learning about Data Visualisation & AgilePM. It’s time for some light-hearted festive fun (with Poinsettias).

I put out that challenge to our growing community of guest bloggers & Tony Boobier was first to pick up the gauntlet.

You may recall that following a career in Insurance Technology, Tony now writes, speaks & mentors leaders. He has shared with us before on the topics of Goal setting, AI misdescription and tailored training.

(more…)

More great Data Visualisation examples from this years awards

data visualisation examples

Let’s look at 3 more great examples of Data Visualisation award winners from the latest Information is Beautiful awards.

As I mentioned in my first post reviewing this event, this is a great opportunity to be inspired in your own practice. For creative examples and elements of winning Data Visualisations to inspire improvements to your own charts. As I advice on my Data Viz training, you hone your craft by creative experimentation & testing.

In our first post on this event, I shared examples from the following categories:

(more…)

2019 Data Visualisation Award Winners my 1st pick of examples to help you

2019 Data Visualisation

One of the traditions on this blog is an annual review of Data Visualisation Award Winners.

Since 2015, I have shared blog posts reviewing my pick from Data Viz award winners in 2016, 2017 & 2018. There are a growing number of Data Visualisation contests these days, but I am still a fan of the Kantar Information is Beautiful Awards.

These awards were kicked off by David McCandless in 2012, himself a Data Viz expert well worth following., in partnership with the Creative Director of Kantar. The combination of expert judges and public votes also help protect the quality & relevance of the winners chosen.

(more…)

Too big for Agile? Is there a middle ground? (AgilePM 1)

AgilePM

Having recently lectured MSc students on project management, I’ve been pondering the issue of being too big for Agile.

Like everything that comes into fashion, there is an inevitable backlash once the hype passes. What Gartner would call the “Trough of Disillusionment“.

As I work with Data & Analytics teams who are seeking to embed Agile working, it’s clear one size does not fit all. Many business leaders have been trained in Scrum, Kanban or Design Sprints. But they can also face large or complex projects that struggle with this approach.

(more…)

Bringing it to life, from blue sky ambition to operational execution

bringing to life

Closing off our series focussed on delivery & execution, in this post we focus on bringing it to life.

By that we mean how to move from inspiring strategy to practical execution. How to bridge what is all too often a chasm between fine theory & messy reality.

To guide us we need a fearless pragmatist, so I’m delighted to welcome back the author of When a Customer Wins Nobody Loses. Gerry Brown is Chief Customer Rescue Officer at The Customer Lifeguard & has shared his CX wisdom with us in several past posts.

(more…)

You can lead a horse to insights but you can’t make it execute

execute

Continuing our popular series on how to deliver or execute on insights, I’m delighted to welcome back guest blogger Annette Franz.

From her experience as a CX leader, advisor & blogger, she knows the critical need for customer insight & understanding to guide CX. You may recall that Annette has shared with us previously on Voice of Customer programmes & how to become a data-led business.

So, I’m pleased to read that she has turned her attention to the challenge of getting people to act on insights.

(more…)