helping you master customer insight leadership

Lessons learnt by leaders, from experience, 3 reasons to read more widely

read more widely

As we continue our month focussed on lessons learnt by leaders, from experience, I’ve found 3 reasons to read more widely.

Thanks for guest bloggers, Tony Boobier & Annette Franz who has already shared their lessons learnt. In addition to that, you’ve had opportunity to hear about the experience of Norma Dove-Edwin, Martin Squires and Jason Bartram in our audio interviews. More of them to come this year.

Having already shared by personal lesson learned, regarding protecting some of your technical stars from performance management, this time I’ve collated lessons from other blogs. In this post, I share 3 posts from other blogs that I believe evidence important lessons learnt. In line with the title of this post they are deliberately diverse, as I hope they encourage you to read more widely. (more…)

Employee-centric culture, a CX leader shares a lesson learnt

employee-centric culture

Continuing our series of leaders sharing lessons learnt, a CX leader shares on an employee-centric culture.

Annette Franz is a one of our regular guest bloggers, here on Customer Insight Leader blog. Annette has shared before on her recommended (Weology) book, data strategy and becoming a leader.

In this post, she reflects on her own experience of an employee-centric culture. How she learned how important that was & the positive impression it has left on her years later. (more…)

Team Mission: a leader’s experience of why you need one

team mission

Continuing our theme of leaders’ lessons learnt from experience, lets turn to having a team mission.

In this post our regular guest blogger, Tony Boobier, shares one of his most important lessons learnt. This complements our previous posts on personal goal setting and which goals might be suitable for insight leaders.

Here, Tony turns his attention to the team as a whole. How can a mission be created that is central to everyone’s thinking? How can a leader manage that mission, with effective prioritisation & communication? (more…)

Audio Interviews with Customer Insight Leaders: Jason Bartram

Jason Bartram

Here’s another of our audio interviews, with senior Customer Insight Leaders, this time it’s Jason Bartram.

It was enjoyable to interview Jason, a man who has clearly found a role that matters to him and society. Like many other leaders he sort of fell into this line of work, but there are some interesting lessons from his career journey. His role, as Head of Resource Planning at the Ombudsman Services, also useful extends our interviews into other analytics leadership roles in other types of organisation.

In this interview we discuss his current role and career path, including lessons learnt in the hotel trade. He has a great anecdote involving the then Home Secretary and a fight in the kitchen. Jason also explains the importance of developing resilience as a leader and how different roles have helped him develop(more…)

Tips from experience: Protecting your less appreciated technical stars

technical stars

Having given plenty of airtime to the benefit of books & podcasts, I’d like to turn to tips from experience. These are lessons learnt by leaders from practical on-the-job experience. Often involving getting it wrong. In this post, I’ll share my advice on protecting your less appreciated technical stars.

Let me explain what I mean by a couple of those terms. By ‘less appreciated‘, I mean team members who may not be respected outside of your team. Those who might suffer during an annual performance management cycle. (more…)

Audio interviews with Customer Insight Leaders: Martin Squires

Martin Squires

Here’s another of our audio interviews, with senior Customer Insight Leaders, this time it’s Martin Squires.

It was great to interview Martin, who is always witty as well as a very experienced analytics leader. After over a decade leading analytics for Walgreen Boots, he is now Director of Data, Insight & Analytics for HomeServe.

In this interview we discuss career paths, recruitment of analysts, the skills needed by analytics leaders and where they should focus (plus chickens, cricket & football along the way)! I’m sure you’ll find this interview a useful reminder of reality, behind all the hype about these roles. (more…)

Poll interim results on which book helped you develop as a leader

results on which book helped

Many thanks to all off you, who participated in our latest poll. Here are the initial results on which book helped you develop as a leader.

It has been fascinating (and a little sobering) to see so many visitor recommended books. Only 3 of the books I’ve previously reviewed for this blog, received any votes. In the shortlist below, those are “Leadership Pipeline“, “The Leaders Guide to Storytelling” and “7 Habits of Highly Effective Leaders“.

The good news is this has opened my eyes to more great books. Woo hoo! If you voted for one of those, I’d love to receive a book review from you. Either way, they are being added to my reading list, so thanks for sharing your recommendation. (more…)