helping you master customer insight leadership

How to help a non-technical audience understand their readiness for Data Science

non technical

Last week I had the pleasure of working with the University of South Wales (USW) to help non-technical people understand Data Science.

More specifically, I was running a Masterclass entitled “Everyday Data Science“. The brief was to demystify this topic for a diverse audience. It was clearly popular as it drew a good crowd.

The delegates who attended my Masterclass varied from data analysts to directors. However, most worked in some branch of public sector services.


Human dimensions in coaching at Welsh Coaching Conference 2019

Human dimensions

Do you focus sufficiently on human dimensions when coaching?

Yesterday, I had the pleasure of delivering a Masterclass at the largest Coaching Conference in Europe. In that, we focussed on making effective use of video conferencing in coaching, but more about that later.

You may be surprised to hear, that the event is the Welsh Coaching Conference. Now in its sixth incarnation, this 2019 event was widely rated as the best yet.


Great show & tell from Welsh Data Science Graduate programme

Welsh Data Science Graduate programme

Last week I had the privilege of hearing the stories of Welsh Data Science Graduate Programme members. These were tales of their first industrial placements.

I’ve shared previously the news that Laughlin Consultancy is collaborating with the University of South Wales to support their new Welsh Data Science Graduate programme. That gave me the opportunity to attend this very encouraging ‘show and tell‘ time.

Each of 13 students presented to an audience of their peers, employers & academics. We were treated to brief summaries of what they have achieved on their first industrial placement. It was truly impressive to hear what they have done in only a few months. (more…)

A very Happy Christmas to all our readers, plus our Top Ten from 2018

Merry Christmas 2018

Merry Christmas, readers! I hope you have a wonderful Christmas time, with your family & friends. I also wish you a very Happy New Year, when 2019 finally arrives.

Over the festive holiday, we will be taking our own advice & benefitting from a complete break. So there will be no more new blog posts until after 2nd Jan 2019.

In the meantime, you might like to catch up on any key posts you missed. These are our most popular (Top Ten) posts for 2018. (more…)

Best of Data Visualisation, more faves from #IIBAwards 2018

Best of Data Visualisation

Continuing our look at the best of data visualisation, as recognised at this years IIB Awards.

This post continues from our first part, by reviewing my personal selection from the other topic categories. As previously, I may sometimes select bronze or silver finalists. So, I do not always agree with the judges.

My interest is in examples that are helpful to analysts working in business today. I hope these positive examples build on the Data Visualisation resources that we have shared previously. Those were recommended blogs, experts to follow on Twitter & the best Data Viz books.


Data Visualisation excellence, my faves from #IIBAwards 2018

Data Visualisation excellence

This time of year we have another opportunity to celebrate excellence in data visualisation, at the IIB 2018 awards.

The Information Is Beautiful (IIB) awards have been running since 2012. Originally created by Data Viz pioneer & artist David McCandless

His excellent Information is Beautiful blog works well with sponsor Kantar Media. Together they have done a good job of highlighting some of the best data visualisers of 21st century.


Insights from FS firms sharing on CX at #CXCEU2018

Insights from FS firms

This week, I was delighted to attend FinTech Network’s #CXCEU2018 event. It’s the third year running that I’ve been part of this meeting. It brings together FinTech startups & established FS firms, to focus on CX.

As I’ve shared from previous years. this often helps highlight the need for customer insight to guide innovation. Despite the media focus on FinTech or InsurTech startups being all about new technology, analytics & insight can be more important. (more…)