It has been great to hear that many of you have found our month focussed on books to be helpful & are reading more. A number of our regular guest bloggers have been joining you, so expect more book review blog posts to extend beyond this month.
When reviewing a book, it is always a bonus to have opportunity to talk to the author. So, I’m delighted that, in this 2-part series by Annette, she not only reviews the key points made in “Weology: How Everybody Wins When We Comes Before Me“. She also interviews the author, Peter Aceto, CEO of Tangerine Bank. (more…)
Continuing our monthly theme, of book recommendations, here’s a short review to tempt you to Re-Imagine.
Having mentioned, to our regular guest bloggers, that I was focussing on books this month – Tony Boobier suggested this one. Having heard Tom Peters live a couple of times, I can attest to him having a Marmite style. He certainly has shaken up some stuffy corporate group-think, and rightly challenged some urban myths. (more…)
Continuing our month focussed on book recommendations, let me share one about how the Customer Wins.
These topics are not disconnected from last month’s GDPR topic. As we’ve shared before GDPR should be a positive customer benefit. As well as being a business benefit, when approached in the right way, GDPR is at root about empowering people/customers.
But, more widely, all is still not well in the CX garden. Despite what feels like a lifetime of various Customer Experience events, books & consultants – all too often we still experience bad service. (more…)
One of the few Leadership books that I have come back to time & time again, is “The 7 habits of Highly Effective People“.
Perhaps, alongside classics from writers like Dale Carnegie or Peter Drucker, this book by the late Stephen Covey, is one you’ve heard of. It might have been mentioned to you, from time to time, over many years.
Did you intend to read it once, but have never gotten around to it? Well, if so, let me encourage you, that it is still very relevant. As with all books truly worth the honorific of being “a classic“, it outlines timeless principles, that still work in business life today. In fact, perhaps even more so. (more…)
This eclectic selection is once more contributed by Netquest, thanks to guest blogger Carlos Ochoa. When I first read his post, I couldn’t resist the multi-disciplinary nature of this recommended reading list.
On this blog, we regularly advise that insight requires data, analytics & research. So, as well as extolling a broader definition of customer insight, I’m glad to encourage this thinking. I hope research leaders & market researchers find it useful & perhaps a prompt for some summer beach reading? (more…)
As we focus on developing your teams, I’m delighted to share why you need to focus on when?
In his latest book, renowned business writer Daniel Pink, shares his extensive research on timing. In “When: The Scientific Secrets of Perfect Timing”, he makes a convincing case for us all to focus more on when to do different tasks.
Despite being deeply researched, sharing evidence from a wide range of sectors, this is no boring textbook.