helping you master customer insight leadership

Why it is still worth you being provoked, by Re-Imagine

Continuing our monthly theme, of book recommendations, here’s a short review to tempt you to Re-Imagine.

Having mentioned, to our regular guest bloggers, that I was focussing on books this month – Tony Boobier suggested this one. Having heard Tom Peters live a couple of times, I can attest to him having a Marmite style. He certainly has shaken up some stuffy corporate group-think, and rightly challenged some urban myths. (more…)

When a Customer Wins, Nobody Loses… no, honestly

customer wins

Continuing our month focussed on book recommendations, let me share one about how the Customer Wins.

These topics are not disconnected from last month’s GDPR topic. As we’ve shared before GDPR should be a positive customer benefit. As well as being a business benefit, when approached in the right way, GDPR is at root about empowering people/customers.

But, more widely, all is still not well in the CX garden. Despite what feels like a lifetime of various Customer Experience events, books & consultants – all too often we still experience bad service. (more…)

7 Habits, that are still as relevant, for today’s Highly Effective Leaders

7 habits

One of the few Leadership books that I have come back to time & time again, is “The 7 habits of Highly Effective People“.

Perhaps, alongside classics from writers like Dale Carnegie or Peter Drucker, this book by the late Stephen Covey, is one you’ve heard of. It might have been mentioned to you, from time to time, over many years.

Did you intend to read it once, but have never gotten around to it? Well, if so, let me encourage you, that it is still very relevant. As with all books truly worth the honorific of being “a classic“, it outlines timeless principles, that still work in business life today. In fact, perhaps even more so. (more…)

7 books for Market Researchers, as diverse as their interests

Books for market researchers

On this blog we’ve recommended books for analysts, so here are 7 books for market researchers.

This eclectic selection is once more contributed by Netquest, thanks to guest blogger Carlos Ochoa. When I first read his post, I couldn’t resist the multi-disciplinary nature of this recommended reading list.

On this blog, we regularly advise that insight requires data, analytics & research. So, as well as extolling a broader definition of customer insight, I’m glad to encourage this thinking. I hope research leaders & market researchers find it useful & perhaps a prompt for some summer beach reading? (more…)

When should your teams do different work? Follow this research

When

As we focus on developing your teams, I’m delighted to share why you need to focus on when?

In his latest book, renowned business writer Daniel Pink, shares his extensive research on timing. In “When: The Scientific Secrets of Perfect Timing”, he makes a convincing case for us all to focus more on when to do different tasks.

Despite being deeply researched, sharing evidence from a wide range of sectors, this is no boring textbook.

In his normal engaging, provocative style, Pink brings out relevant lessons for us all. Ones that are easy to access & we could all start putting into practice. (more…)

Are you & your analysts planning for Deep Work in 2018?

deep work

As you plan your approach to 2018, are you protecting time for ‘Deep Work’?

If you haven’t come across that phrase, it was coined by my latest recommended book. In “Deep Work“, author Cal Newport makes a great case for the importance of better concentration.

He diagnoses our current malaise. Full of distractions from our phones/tablets/computers/connected devices, we fail to focus.

Cal is an associate professor of Computer Science, at Georgetown University, and a well published academic.

He uses a wide range of scientific research & personal stories (his and his clients/students). Together, the picture he paints is one that demands action. (more…)

Data Science programming languages: (3) Resources for Julia

Resources for juliaAs promised, I’m returning to our series covering data science programming languages, this time-sharing resources for Julia.

My first introduction to the Julia language, was mentions at R or Python events, that “the cool kids are writing in Julia these days“. Now, bloggers are always in danger of being on the look out for something topical or trendy, but further investigation revealed that Julia is indeed a useful language with growing usage amongst data scientists.

So, to ensure we are not limited to the more familiar R and Python languages, I’m delighted to extend our series to also look at resources for Julia programmers, or those wanting to consider this language. As before, I’ll share a book recommendation for learning Julia, as well as some online resources, cheat sheets and an event to attend.

I hope this proves useful, for Data Scientists and Insight Leaders, who are seeking to expand their repertoire or achieve better performing code.

(more…)