Do you have to cancel planned Customer Journey Mapping workshops due to lockdown? Can you run such a workshop online? Annette Franz shows us how.
Annette Franz shares 19 signs that your customers are not that into you. What can you learn from these 19 tell tale signs of a flawed relationship?
Do you tell your team the values you want them to have or do you show them? Guest blogger, Annette Franz, shares why leaders need to show not just say.
“You can lead a horse to insights but you can’t make it execute”. Guest blogger, Annette Franz, shares tips for progress on vital need to execute on insight
How is your VoC program performing? Guest blogger, Annette Franz, shares 10 all too common Voice of Customer program mistakes & how to avoid them.
How can you achieve Data-Driven success as a business? Guest blogger, Annette Franz, shares 5 steps along the continuum to being a data-driven business.
Welcome to the Customer Insight Leader podcast. After months of promising to get around to launching a podcast, I have finally done so with the help of Anchor.fm. This podcast is now available across all popular podcasting platforms, see list at the bottom of this post. Each episode features Paul Laughlin interviewing one of today’s leaders, working in the field of Data, Analytics, Data Science or Customer Insight (plus some.. Read More