Leading CX author, Ian Golding, shares 14 leadership principles that drive Amazon to be Customer-Centric. Is this also Values-Based Leadership?
Book review of “Digital Minimalism” by Cal Newport. Sharing the useful challenge & suggested practices for leaders to break free of screen addictions.
Do you tell your team the values you want them to have or do you show them? Guest blogger, Annette Franz, shares why leaders need to show not just say.
The transition from Doing to Being a Leader. Guest blogger, Kevin Watson, talks us through the difference with an example from a Shaman.
Is Trust the most important value sought in B2B relationships today? Peter Lavers & Mark Hollyoake share their Trust DNA Model to guide leaders.
Our 2020 Reader Survey. Why we need it as part of our plan to be more customer-centric. Includes ideas for you to adapt & the link for you to participate.
Happy New Decade! Here is the focus for Customer Insight Leader blog at the start of 2020. What will be your focus & priorities this year? What will help?