helping you master customer insight leadership

The Hidden Blocker in Delivering Great Analytics Projects: Empathy

empathy

Continuing our posts on how to achieve success at work, let’s turn to the power of empathy. This might sound far removed from the worlds of Analytics & Data Science, but as we saw with Hackathons, it can be a vital step. To help bring to life how greater empathy could breakthrough barriers for your Data Science projects, I am delighted to welcome back Ryan. Guest blogger Ryan Den Rooijen.. Read More

10 more all too common mistakes and how to improve your VoC program

improve your VoC program

Continuing our series to help improve your Voc program, here are 10 more mistakes to avoid. After the popularity of her first post in this series, I’m delighted to welcome guest blogger Annette Franz to share 10 more tips. As I mentioned before, Annette has many years of client-side experience in getting Voice of the Customer (VoC) programs to work. As is the case for Customer Insight leaders, most of.. Read More