helping you master the people side of data & analytics

Audio interviews with Customer Insight Leaders: (2) Martin Squires

Martin Squires

Here’s another of our audio interviews, with senior Customer Insight Leaders, this time it’s Martin Squires. It was great to interview Martin, who is always witty as well as a very experienced analytics leader. After over a decade leading analytics for Walgreen Boots, he is now Director of Data, Insight & Analytics for HomeServe. In this interview we discuss career paths, recruitment of analysts, the skills needed by analytics leaders and.. Read More

Poll interim results on which book helped you develop as a leader

results on which book helped

Many thanks to all off you, who participated in our latest poll. Here are the initial results on which book helped you develop as a leader. It has been fascinating (and a little sobering) to see so many visitor recommended books. Only 3 of the books I’ve previously reviewed for this blog, received any votes. In the shortlist below, those are “Leadership Pipeline“, “The Leaders Guide to Storytelling” and “7.. Read More

3 recommended podcasts to find your next favourite book

your next favourite book

Given the interest in our post on note taking when reading, I’ll now explore podcasts to help you find your next favourite book. During reviewing “7 Habits of highly effective people”, I recommended not overlooking classics. Leadership books that have stood the test of time. That advice still stands, but should not preclude also keeping a weather eye on new writers or books. To help you address contemporary issues, or just.. Read More

What really goes on, behind closed doors, with an executive coach?

behind closed doors

In this book review, my focus moves to the world of coaching and what goes on behind closed doors. The title, “Behind Closed Doors: Stories from the Coaching Room“, is one that never fails to elicit a snigger from my wife. I admit it does sound a bit like a salacious expose into locker-room shenanigans. In reality, this is a very helpful book for coaches, whatever their level of experience.. Read More

Which book has helped you develop most, as a leader?

book has helped

Before continuing with more book reviews, it makes sense to hear which book has helped you develop most. As a site dedicated to customer insight leadership, we want to focus on those resources that help you. As you look back at your leadership career, which book has helped you develop most, as a leader?

How to read, to remember, the benefits of note taking

Having shared so many book reviews lately, my thoughts have turned to how to read better. I’m not talking about the basic mechanics of being able to read the English language. Nor about the common goal, of being able to “speed read“, so you can achieve reading more books in less time. More in line with our past focus on quality, I’m thinking about reading to understand and remember. I.. Read More

How a book can help you, ask a more beautiful question, and why that matters

More beautiful question

Books can help you do many things better, including asking a more beautiful question. If that sounds intriguing, so is the benefit that guest blogger William Buist has gained from this book. It’s a pleasure to welcome William back. You may recall that he has blogged for us here before, on topics including GDPR/external change and physical environments.