helping you master customer insight leadership

Team Coaching: Resources to help you coach leadership teams

This year, I have had more enquires than ever, about team coaching. Whether for senior leadership teams, or managers of Customer Insight/Analytics teams, the concept is on the rise. It is easy to understand why. Many have heard the benefits of one to one coaching for senior executives, but want to find a way of justifying this cost for more leaders. Both time & money have been cited to me.. Read More

Loving your team, how can you do that as a leader?

On this most romantic of days, have your thoughts turned to how you could express loving your team? Happy Valentine’s Day to all our readers (or Ash Wednesday, if you’re more focussed on the start of Lent). However you celebrate today, I hope you can enjoy it & also have time to reflect. Please don’t misunderstand the title of this post, I am not talking about romantic engagement with your.. Read More

When should your teams do different work? Follow this research

When

As we focus on developing your teams, I’m delighted to share why you need to focus on when? In his latest book, renowned business writer Daniel Pink, shares his extensive research on timing. In “When: The Scientific Secrets of Perfect Timing”, he makes a convincing case for us all to focus more on when to do different tasks. Despite being deeply researched, sharing evidence from a wide range of sectors,.. Read More