helping you master customer insight leadership

The importance of place, why internal environments matter

In recent years, I’ve spent a lot more of my time speaking at events, or training my clients, so have recognised the crucial role of internal environments. Having the right place for such activity can make a tremendous difference to the effectiveness of any talk, training course or coaching/mentoring session. Working on a couple of events with a friend of mine, William Buist, we got talking about the impact that the.. Read More

Read a White Paper, advice for Data, Insight & Technology leaders

I’m currently in the process of writing a white paper on some recent research regarding consumer usage of multiple devices online & the resulting poor experience. Probably akin to the way, when you buy a new model of car, you suddenly notice many more of them on the road, I’ve noticed a lot of white papers being advertised recently. So, following previous posts that have recommended blogs, newsletters, podcasts &.. Read More

How InsurTech is changing the Insurance Sector, in 10 key trends

Following the, mainly banking, focus of FinTech startups, what is happening in the world of InsurTech? Continuing our month focussed on related technology developments and how they could impact Customer Insight leaders, I’m happy to share another guest post from our friends at Insurance Thought Leadership blog. In this post, Sam Evans, Founder of Eos Venture Partners, shares his top 10 predictions for how InsureTech will continue to develop. He then.. Read More

Happy Easter, Customer Insight leaders, treat yourself to a holiday

Customer Insight Leader blog, wishes all our readers, a very happy Easter. Whether or not you get the weather (or eggs) you hoped for, may you have a thoroughly enjoyable holiday. We will be taking a well earned break this Easter & enjoying time with our family. Apologies that it means we won’t be keeping up our standard of 2 new posts each week, but normal service will be resumed next.. Read More