Sharing a conversation on insurance customers’ experience, I’m delighted to welcome back Paul Carroll. Paul is CEO of Insurance Thought Leadership & in this guest post shares an insightful conversation that came out of one of his webinars. Over to Paul… I want to share what I found to be some keen insights from a webinar I hosted with executives from Capgemini, Salesforce¬†& Donna Peeples, a member of our advisory.. Read More