helping you master customer insight leadership

Your biggest achievements just might come from self-awareness

Continuing our focus on your thinking environments & personal development, let’s turn to the topic of self-awareness. Not just in my own coaching & mentoring work, but also in my own experience of practicing mindfulness, time and again I have seen the power of improved self-awareness. Yet, especially without a coach or mentor to work with, many leaders struggle to know where to start. Too much of our working lives.. Read More

Keeping a weather eye on the trending topics that matter

There is so much customer insight related content on social media & websites these days. From latest public research to ‘how to’ guides for that analytics software you’ve been considering, it’s possible to spend your whole day just reading. But with your own goals to focus on & with summer holidays depleting the size of your team, what is worthwhile. What should you at least keep a weather eye on? Following.. Read More

How to set goals that you deliver in 2017

Goal setting is trending at this time of year, so let me share what works for me. Amongst the many posts shared & goal-setting courses being marketed right now, most writers reference the average failure rate. Even the term “New Year’s Resolutions” is now synonymous with unrealistic goals, started with enthusiasm but probably abandoned within a few weeks or months. Why is that & can you do anything to avoid.. Read More

18 Minutes a day to revolutionise your Year

Talking with Customer Insight Leaders whilst coaching, training and consulting, I find many if not most struggle with prioritization & time management. Perhaps this is not all that surprising given both the greater demand for insight in many businesses and the breadth of this leadership role. From chatting to some of you, it sounds like it may also be a reason why you struggle to protect time for leadership development.. Read More

Here today, gone tomorrow

Hyperbolic Discounting is one of those names for a Behavioural Economics bias that can put most people off reading further, just because it sounds so technical. However, Tim Harford (always worth a read, or listen on Radio 4) has done us all a favour by applying the theory to the very practical problem which we all share – getting round to those jobs we said we’ll do tomorrow. It’s a well.. Read More