helping you master customer insight leadership

Great leaders learn from failure – don’t dwell on it

Having already prompted our readers to review what they achieved in 2017, let’s talk about how best to learn from failure. To tackle that emotional territory, I’m delighted to welcome back guest blogger Kevin Watson. Kevin is an experienced leadership coach & founder of My Own Coach. I know readers have found his previous posts, including one on behavioural flexibility, to be very useful & approachable. So, acting on feedback.. Read More

Leader survey: Have you achieved your goals for 2016?

As December draws ever closer to the end of the year, it’s time to review our progress on goals for 2016. Here at Customer Insight Leader, we set the goal of including more guest bloggers (as requested in our annual reader survey). I’m pleased to say that we have now reached the total of 15 guest bloggers published in addition to Laughlin Consultancy. Festive thanks to our other contributors: Annette Franz.. Read More