helping you master customer insight leadership

How to go about communicating GDPR, with accountants over breakfast

This week, I had the pleasure of communicating GDPR to over 30 accountants, over breakfast. Now, I recognise that might sound like a potential snooze-fest, particularly after a good breakfast. In fact, it was a really enjoyable event. One, all involved, said had really helped them. Which is great feedback to hear as a speaker (phew!) I was perhaps helped by grey weather outside, but the view (in photo shown).. Read More

Questionable practices by Data Scientists – where do you stand?

Just because you can, doesn’t mean you should; this is perhaps the simplest way to introduce questionable practices. Last year we posted on the desire amongst many data scientists to achieve social good through their work. As for all disciplines, there is also a potential “dark side“ to the capabilities of data scientists. So firms have or still do seek to use data as a weapon or persist with questionable.. Read More

Invest time in these CPD resources for your warm evenings

As the temperature becomes increasingly balmy & we enjoy lighter evenings, do you have more time to look over CPD resources? We’ve mentioned previously the importance of Continuous Professional Development (CPD), both as a leader & an insight professional (data, analytics or research). So, to complement those reflections on what breadth of content is relevant for Customer Insight leaders, this post shares a few more resources that may help. Once again,.. Read More

How to avoid getting bitten on the bum by GDPR (part 2)

This is part 2 of our series focussed on helping Data Insight Leaders plan for GDPR. With the EU approved General Data Protection Regulation (GDPR) due to be implemented in UK on 25th May 2018, this must be a consideration for all insight leaders. There has been a positive response to the first post on this topic, which has confirmed the concern about this topic that I’m hearing in my conversations. It.. Read More

How to avoid getting bitten on the bum by GDPR (part 1)

Most of our content this month has been focussed on helping insight leaders prepare for the year ahead. With the EU approved General Data Protection Regulation (GDPR) due to be implemented in UK on 25th May 2018, this must be a consideration for all insight leaders. In my own work with clients & conversations with others, I do find GDPR is cropping up more often. However, I’ve become a little alarmed.. Read More

Keeping a weather eye on the trending topics that matter

There is so much customer insight related content on social media & websites these days. From latest public research to ‘how to’ guides for that analytics software you’ve been considering, it’s possible to spend your whole day just reading. But with your own goals to focus on & with summer holidays depleting the size of your team, what is worthwhile. What should you at least keep a weather eye on? Following.. Read More

How to catch-up on EU Data Protection changes

Are you ready for impact of new EU Data Protection regulation to your business? Have you updated your data strategy? Are you planning to appoint a CDO? When it comes to new EU regulation affecting businesses, it seems one of two problems are common. Either such regulation is foisted on unsuspecting business leaders, with little consultation (as we saw was the case for new EU VAT rules). The other problem.. Read More