conversation about maximising value from customer insight

The state of Behavioural Economics in 2017, your handbook

What is the state of Behavioural Economics (BE) in 2017? Is it past the ‘hype cycle‘ and settling into common usage, or gradually being assigned to the dustbin of once popular ideas? Behavioural Economics is one of those topics that regularly comes up in conversations with clients & about this blog. In fact, I’m reminded it’s one of the topics for which readers asked for more coverage in our latest.. Read More

Longer reflections on subjective reality, comics and research

A number of our previous posts have quickly curated short blogs posts with tips for researchers, this time I’ll share longer reflections. In addition to my own (and guest blogger) opinion pieces, some of our past research-related collection include: Research innovations, new technology and methods Future proofing research plans for 2017 and beyond Risks of tech-led research Innovation that aids Insight Generation But, as promised, this time I’ll share some.. Read More

The importance of place, why internal environments matter

In recent years, I’ve spent a lot more of my time speaking at events, or training my clients, so have recognised the crucial role of internal environments. Having the right place for such activity can make a tremendous difference to the effectiveness of any talk, training course or coaching/mentoring session. Working on a couple of events with a friend of mine, William Buist, we got talking about the impact that the.. Read More

Do you have coaching advice to guide your approach?

Business travel has been the theme of this week (so podcasts have been used of course). Enjoying sunny days in Cardiff, London & Edinburgh. So, I’m returning to sharing other useful online content. With our current monthly focus on leadership development, through coaching & mentoring, I’ve been searching cyber space for coaching advice worth sharing. I kept in mind common questions or objections I’ve heard; whenever I raise the topic of leadership.. Read More

Can your coach help you with an integrated leadership model?

The Rio Olympics certainly were absorbing. For weeks our screens & radios were be filled, with news of personal achievement & records broken. But as everyone knows, a lot of training & coaching goes into preparing for what may just be one event. Coaching business leaders also requires a lot of investment to see desired changes, but more integrated leadership can help. Before explaining what I mean by the term ‘integrated leadership’,.. Read More

How not to flub your next big decision as a leader

A recent conversation, about leadership, that I had with Paul Carroll (Editor in Chief of InsuranceThoughtLeadership.com) identified two new guest bloggers to share content this month. Both have lessons to share for leaders wanting to improve their decision-making; especially for that next big decision, that really matters. In this guest post, Chunka Mui shares on how not to flub your next big decision as a leader. As well as drawing on understanding of behavioural.. Read More

With so much Data focus, is it time for a Renaissance of Research?

This month, we will focus on an area in need of a renaissance, that is research. Customer research in particular (both qualitative and quantitative, primary & secondary, plus consideration of diverse methods and best practice). When I talk with research leaders across the UK (and Europe), I consistently hear some common woes. Let’s consider a few.