helping you master customer insight leadership

Role Definition Workshops, a simple method to tune your team

Continuing our focus on designing your team, have you used role definition workshops? It’s not an approach that I’ve used before. But, I’m delighted to welcome back, guest blogger Hanne Sorteberg, to share her experience. She has so much advice to share, this is the first of another two-part series. Talking to Hanne, about these blog posts, I was impressed how this approach has worked for her, in very different.. Read More

Are you & your analysts planning for Deep Work in 2018?

deep work

As you plan your approach to 2018, are you protecting time for ‘Deep Work’? If you haven’t come across that phrase, it was coined by my latest recommended book. In “Deep Work“, author Cal Newport makes a great case for the importance of better concentration. He diagnoses our current malaise. Full of distractions from our phones/tablets/computers/connected devices, we fail to focus. Cal is an associate professor of Computer Science, at.. Read More

Could you be more self aware from coaching?

It’s been a busy week of client work (which is great!), but that has meant less time for this blog. So, to make up the second blog post this week, here are some resources on coaching or mentoring that I’ve found interesting. To help you stay more self aware. These caught my eye because they focus on topics which I find coaching clients often raise. Despite the range of technical.. Read More

Is your insight career a spectacular display or in a box?

Did you have a great Bonfire Night? I hope so. Whilst working in Amsterdam (not the venue to choose when remembering Guy Fawkes), I was reminded how insight analysts & leaders can shine brightly in very different contexts. A mixture of training & facilitation was helping an events business in the Netherlands. What struck me, despite the different country & sector from my UK FS focus, was the similarity of challenges faced by their.. Read More