helping you master customer insight leadership

What is a leader & how do I become one?

what is a leader

As we look forward to a summer of sport, our focus also shifts to the topic of leadership and what is a leader? With the World Cup & Wimbledon to watch, I’m sure there will be plenty of examples of determination. Athletes will demonstrate courage, winning against the odds & some will truly lead their teams. But what makes someone a true leader, not just in the world of sport but.. Read More

Coaching Conference with rich resources for your solutions

The 3rd Welsh Coaching Conference, held at Cardiff City football ground, was a great success and even more useful than last year. As a small business, it’s always a challenge to prioritise personal development, but attending this event was the right decision. It seems I’m not alone in thinking that either as the number of coaches attending had almost double this year. We were all treated to a packed agenda,.. Read More

Your goals for 2016, keeping focussed on value & growth

Thanks to all of you who participated in this year’s annual survey of Customer Insight goals. Looking at the results, the first thing that strikes me is the similarity of results to the ones you chose last year. So, there is definitely a theme of consistency. It seems many of you continue to be prioritising making a measurable commercial difference in your businesses and investing in your own leadership ability. Alongside.. Read More

What do you need to know about Machine Learning?

As we enter conference season once more, perhaps like me, you’re getting used to regular emails. Many contain advertorial content on Data Science, Internet of Things or more rarely Machine Learning. Perhaps it is an indication that corporate life is more conservative, that Analytics and Big Data are still more prominent terms. I’ve yet to hear a Financial Services executive focus on Machine Learning as a key part of their insight.. Read More

Pre-conference workshops, do they work for you?

Pre-conference workshops. Have you ever tried them? Did you get value out of them? We’ve shared before the ways you can judge the value of insight & analytics conferences before committing. With more pre-conference content marketing, it’s more & more possible to select the events that will provide the expertise & themes you seek. But what about the trend to having pre or post conference workshops or 1 to 1 sessions? Have.. Read More

Are you getting enough in the bedroom for 2017?

Continuing our January theme of goals & productivity, are you getting enough in the bedroom? Don’t worry we’re not prying too far, I mean sleep. Over the last year, more and more voices have raised the importance of sleep to our performance. Arianna Huffington called sleep the big idea for 2016 (it proved to be a theme), stating that a revolution is needed to raise it’s importance. Michael Hyatt has been raising.. Read More

Have you got the challenge of a New Job for the New Year?

As we return to work after the first weekend of the year, some of you may be facing the challenge of starting a new job, or at least a new or expanded role. Psychologically many people seem to prefer starting new life challenges like this at major milestones, like the turning of the year. Whether that is the case for you, or you’re in the equally challenging position of hiring.. Read More