conversation about maximising value from customer insight

Do you listen to podcasts to hone your skills?

Last week, I had the pleasure of being interviewed for a business podcast. A positive experience & I’ve shared the resulting interview below. This also reminded me of the power of podcasts & how little we’ve referenced them here. So, to make up for that gap, this post is dedicated to sharing audio content. Whilst attending a co-coaching forum this week (where coaches share ideas & support each other), it also.. Read More

Could you be more self aware from coaching?

It’s been a busy week of client work (which is great!), but that has meant less time for this blog. So, to make up the second blog post this week, here are some resources on coaching or mentoring that I’ve found interesting. To help you stay more self aware. These caught my eye because they focus on topics which I find coaching clients often raise. Despite the range of technical.. Read More

Are you strengthening by using Coaching or Mentoring?

As our Olympians continue their efforts to move up that medal table, it’s time for another poll here. This time focussed on understanding how you are using coaching or mentoring. Please answer the quick survey below, to help us all see the current state of using these roles to help develop leaders. It will be fascinating to see how today’s customer insight leaders have embraced use of coaches or mentors (or.. Read More

Which do you really need, a coach or mentor?

As the world’s athletes show us what they can achieve in Rio, it’s easy to overlook the achievement of the coaches. Most medal winners will acknowledge a debt of gratitude to their coaches. But, what about the world of business? Many companies have internal mentoring programmes. So, do you need a coach or mentor? Today, I want to briefly focus on the difference between both types of help. Now, academic.. Read More

Can your coach help you with an integrated leadership model?

The Rio Olympics certainly were absorbing. For weeks our screens & radios were be filled, with news of personal achievement & records broken. But as everyone knows, a lot of training & coaching goes into preparing for what may just be one event. Coaching business leaders also requires a lot of investment to see desired changes, but more integrated leadership can help. Before explaining what I mean by the term ‘integrated leadership’,.. Read More

Do you have your insight reading list ready for the beach?

With last night possibly having been the hottest on record for the UK, I’m too tired & toasted to write a long post. Lucky readers I hear you cry 😉 Instead, here is a collection of blog posts I’ve found interesting today. Ones that should help customer insight leaders expand their own reading list. Hope it helps, even if you don’t get to the beach to read today. Storytelling First,.. Read More

Are you drifting or do you have a plan for your life?

Summer holidays can be a great opportunity for reflection. Whether you are lying on a beach or enjoying a sightseeing vacation, I wonder if you’ve reflected on a plan for your life? I’m conscious that can sound a bit worthy, or overly ambitious. But, consider for a moment, how many important priorities in your business would you seek to achieve without a plan? Is your life & what you want.. Read More