helping you master customer insight leadership

How to start 2017 as a Mindful Leader

Two books I’ve been enjoying over the Christmas period have prompted me to reflect on being a Mindful Leader. By that, slightly odd, term – I mean a leader making use of mindfulness principles to improve their effectiveness. Hopefully you’ve enjoyed a relaxing & refreshing complete break over Christmas & New Year (as recommended in our last post). Doing so (with the benefit of pre-scheduled social media posting), has enabled me to ‘recharge.. Read More

The importance of you taking a complete break from work this Christmas holiday

At this time of year, leaders wish each other a Happy Christmas, but how many take a proper holiday break? In our hyper connected world, with at times still a ‘macho’ leadership culture, it’s easy to be tempted to still work. Do you really relax with your family or friends, or are you checking emails or fitting in more paperwork? Although it does sometimes feel like organisations reward those who appear.. Read More

Attitude matters, how is yours as the temperature shoots up?

Leading Customer Insight teams isn’t easy. As the breadth of content on this site will show, a wide variety of skills & knowledge are needed to master the role. But, perhaps the greatest difference, in those customer insight leaders I see succeed, is their attitude. Compared to others, who “get by“, highly successful customer insight leaders understand that attitude matters. To that end, I’ve been reading other leadership blogs looking.. Read More

5 things sailing can teach you as an entrepreneur

Our second guest post, following a conversation about leadership with Paul Carroll, shares lessons for your leadership role as an entrepreneur. Coming once more from Paul’s talented pool of experts, writing for InsuranceThoughtLeadership.com, our latest guest blogger is Michael de Waal. He founded & leads a global software provider, so knows a thing or two about entrepreneurship. To make things more interesting, for all types on leaders, Michael is also a sailor (cue.. Read More

4 ways to avoid being a Foolish Insight Leader

April Fools is just one day a year. But, there are common mistakes to which an insight leader is prone, all year round. This isn’t surprising when you consider the breadth of responsibility within Customer Insight Leadership role. Such leaders have both multi-disciplinary technical teams to manage & increasing demand across from areas of modern business to improve decisions & performance. Like most of the lessons I’ve learnt over the years, these have come from getting.. Read More

Colliding with a big conversation about Data Science

Yesterday I had the pleasure of attending Scotland’s first “collider” event for Data Science. Data Talent Scotland brought together over 400 from the worlds of academia & commerce to talk Data Science & improve understanding of one another. Scotland is blessed with a rich source of Data Science courses & supporting universities (11 Masters courses in Data Science alone). There are also plenty of students on these well attended courses,.. Read More

Coaching Conference with rich resources for your solutions

The 3rd Welsh Coaching Conference, held at Cardiff City football ground, was a great success and even more useful than last year. As a small business, it’s always a challenge to prioritise personal development, but attending this event was the right decision. It seems I’m not alone in thinking that either as the number of coaches attending had almost double this year. We were all treated to a packed agenda,.. Read More