conversation about maximising value from customer insight

Developing that vital Domain Knowledge in your analysts

How do you develop domain knowledge in your analysts, so their data usage, interpretation & recommendations make sense? I’ve mentioned in a previous post, about the difficulties of offshoring analytics, how vital domain knowledge can be. Yet, I find most articles or speakers focus on your need to develop new technology skills (like mastering the latest ‘en vogue‘ coding language). Akin to the greater importance of softer skills in analysts,.. Read More

The benefits of a competency framework for your analysts

As we focus on Analytics & Data Science this month, I’ve been reminded of how a Competency Framework can help. Both work with clients, and my own experience in creating & leading analytics teams, has taught me that such a tool can help in a number of ways. In this post I’ll explain what I mean by a competency framework and the different ways it can help Analytics, Data Science or.. Read More

Congrats on the promotion, 4 tips on how to be a manager not doer

Returning to our current theme, of career development, its time to focus on the transition to being a manager. As I’ve spent much of this month speaking at or chairing events, I have spoken to people at all different stages of their customer insight careers. From senior leaders, all the way through to graduates starting their first analyst job. All face different, but equally important challenges, to make the kind.. Read More

Coaching Conference with rich resources for your solutions

The 3rd Welsh Coaching Conference, held at Cardiff City football ground, was a great success and even more useful than last year. As a small business, it’s always a challenge to prioritise personal development, but attending this event was the right decision. It seems I’m not alone in thinking that either as the number of coaches attending had almost double this year. We were all treated to a packed agenda,.. Read More