helping you master customer insight leadership

Fantastic Data Beasts and where to find them, plus what to pay them

What are Data Beasts? Well, a topical idea, I was delighted to have, as another contribution from Francesco Corea. Francesco is currently a leading AI blogger, after many years as a consultant & advisor. We last heard from him with his review, of the InsureTech sector. In this post, Francesco shares, his perspective, on what it takes to be a good Data Scientist & how to become one. It’s interesting.. Read More

Loving your team, how can you do that as a leader?

On this most romantic of days, have your thoughts turned to how you could express loving your team? Happy Valentine’s Day to all our readers (or Ash Wednesday, if you’re more focussed on the start of Lent). However you celebrate today, I hope you can enjoy it & also have time to reflect. Please don’t misunderstand the title of this post, I am not talking about romantic engagement with your.. Read More

Do you have coaching advice to guide your approach?

Business travel has been the theme of this week (so podcasts have been used of course). Enjoying sunny days in Cardiff, London & Edinburgh. So, I’m returning to sharing other useful online content. With our current monthly focus on leadership development, through coaching & mentoring, I’ve been searching cyber space for coaching advice worth sharing. I kept in mind common questions or objections I’ve heard; whenever I raise the topic of leadership.. Read More

Attitude matters, how is yours as the temperature shoots up?

Leading Customer Insight teams isn’t easy. As the breadth of content on this site will show, a wide variety of skills & knowledge are needed to master the role. But, perhaps the greatest difference, in those customer insight leaders I see succeed, is their attitude. Compared to others, who “get by“, highly successful customer insight leaders understand that attitude matters. To that end, I’ve been reading other leadership blogs looking.. Read More

How to be intentionally Happier, a book to help

The sub-title of this book is “Can you learn to be happy?” and this question is explored through a series of short chapters summarising the most popular course at Harvard today. This might seem a strange topic for this blog, but my coaching work with customer insight leaders has taught me the power of Positive Psychology. It is also a short (168 pages) book, fun and very accessible; so a.. Read More