helping you master customer insight leadership

Does Danny Collins teach you how to be a better leader?

Watching “Danny Collins”, Al Pacino’s latest movie, with my wife yesterday, was a thoroughly enjoyable experience. It has a good story, great acting performances and is engrossing throughout. Perhaps it shows a sad addiction to my topic of interest, but reflecting afterwards a number of leadership lessons struck me. The central character, Danny Collins, is often quoted as being “a ridiculous man“. Which he is. However, this deeply flawed character.. Read More

Does Data make you think in new ways?

Time to focus back on Data. Lots of interesting thoughts out there, so as a change from my posts, here is some of the best content from others that impressed me this week… Many organisations in recent years have looked into the challenge and opportunity presented by all this coverage of “Big Data” and “Predictive Analytics”. Some have invested in ways that improved their Marketing effectiveness or Customer Experience. But very.. Read More

18 Minutes a day to revolutionise your Year

Talking with Customer Insight Leaders whilst coaching, training and consulting, I find many if not most struggle with prioritization & time management. Perhaps this is not all that surprising given both the greater demand for insight in many businesses and the breadth of this leadership role. From chatting to some of you, it sounds like it may also be a reason why you struggle to protect time for leadership development.. Read More

How are you keeping up with 2015 priorities?

Back in January you voted on Customer Insight priorities for 2015. Interim results have remained stable, with two clear winners. “Improve commercial impact” and “Leadership capability“. As we reach the end of 2015, it’s a good time to check in on progress. How did you do? Are you making the progress you intended? Have unexpected barriers got in your way? It’s easy to get discouraged or become detached from your original.. Read More

Building a great Platform for your message

Hope you’ve had a relaxing Easter holiday and been enjoying the improved Spring weather (at least here in Wales). During this welcome break, I’ve finished reading a very helpful book on use of social media, “Platform” by Michael Hyatt. I first came across Michael online, as a prolific blogger and social media voice on intentional leadership. The wider advice he shares on his own blog is worth mentioning here, for the.. Read More

Could Coaching, get you up and running?

Having recently completed coaching both a Finance Director and a Head of Customer Value Management, I’m reminded of the power of goal-orientated coaching. Could it get you up & running? Leaders can make so much personal progress, just through the disciplines of clarity on their goals, breaking them down into achievable actions & being held accountable. Alongside this and perhaps even more powerful, is the transformative power of time to.. Read More

Is your heart aroused at work?

This may sounds like a strange, perhaps slightly dodgy title for this site. Don’t worry, despite the recent focus on Fifty Shades of Grey & another type of arousing fiction, this is actually a book sharing what poetry can teach us about how to survive the workplace. It’s subtitle is much clearer – “Poetry and the Preservation of the Soul at Work“. Before that too threatens to put you off reading further,.. Read More