helping you master customer insight leadership

In praise of imperfection, for analysts to achieve success

Amongst their many positive qualities, analysts can often be perfectionists, unwilling to settle for imperfection. A quest for excellence and an attention to detail can be admirable qualities. Together with a restless curiosity, such attitudes can characterise a natural analyst. But, as all perfectionists will discover, seeking perfection in your work can more often hinder than help. So, given all the hype on social media about technological perfection, let me.. Read More

Are You Going To Be A Data Scientist? Or “Just” An Analyst?

A new month, a new theme for our content. This time we are going to focus on an analyst role. I’ll share thoughts & guest blogger content on how to recruit, develop, motivate & retain them. Hopefully, this will complement our earlier content on understanding & developing data scientists. To kick us off, I’m delighted to share this post from our latest new guest blogger, Martin Squires. Martin is the.. Read More

How to create a Stakeholder Map and why you need one

Do you have a stakeholder map? Is it up-to-date and do you use it? Those questions frequently come up when I’m working with clients. In either training or coaching, the need to ‘know your stakeholders‘ is a common one. It’s not surprising that it matters. Today’s businesses are more complex than ever. Plus, it’s not enough for insight or analytics leaders to generate insights, they need to be able to.. Read More

On the Bank Holiday, here’s a variety of topics for Insight Leaders

Sitting at my desk on a Bank Holiday, before taking a break, I’ve been reflecting on a variety of topics for Insight Leaders. One of the reasons I found Customer Insight Leadership such a rewarding career and still find it fascinating to help such leaders, is the diversity. One day your focus may need to be on improving specific Analytics skills, or complex Data problems, the other it could be.. Read More

Getting the most out of your Data Science team, pitfalls to avoid

During our month focussed on Data Science programming languages, my thoughts have turned to getting the most out of your Data Science team. This topic has arisen, because of what I’ve observed in a number of organisations seeking to implement Data Science. As I’ve worked with more clients and talked to other leaders at Data Science events, it has struck me how many fall into common pitfalls. These limit the.. Read More

Read a White Paper, advice for Data, Insight & Technology leaders

I’m currently in the process of writing a white paper on some recent research regarding consumer usage of multiple devices online & the resulting poor experience. Probably akin to the way, when you buy a new model of car, you suddenly notice many more of them on the road, I’ve noticed a lot of white papers being advertised recently. So, following previous posts that have recommended blogs, newsletters, podcasts &.. Read More

Lessons from Brexit letter, for insight leaders’ influencing

You might be sick of wall-to-wall Brexit coverage on the news, but I think there are lessons to learn from Theresa May’s letter to Donald Tusk. Lessons for analytics leaders needing to influence their senior stakeholders. Both my own experience in that role, and work with our clients, has taught me that analytics leaders need to be able to communicate in more than just impressive Powerpoint decks. Despite the emphasis.. Read More