helping you master customer insight leadership

Have you had a successful 2016 too? (Interim results from leaders)

This year might have been a strange year, with unexpected news aplenty, but it sounds like many of you have had a successful 2016. That’s good to hear! I’m pleased to be able to share the interim results from our latest poll of your progress against your goals. Our most recent, short survey, asked just 4 questions regarding your success this year. This follows a survey we ran at the beginning.. Read More

Leader survey: Have you achieved your goals for 2016?

As December draws ever closer to the end of the year, it’s time to review our progress on goals for 2016. Here at Customer Insight Leader, we set the goal of including more guest bloggers (as requested in our annual reader survey). I’m pleased to say that we have now reached the total of 15 guest bloggers published in addition to Laughlin Consultancy. Festive thanks to our other contributors: Annette Franz.. Read More

Are you strengthening by using Coaching or Mentoring?

As our Olympians continue their efforts to move up that medal table, it’s time for another poll here. This time focussed on understanding how you are using coaching or mentoring. Please answer the quick survey below, to help us all see the current state of using these roles to help develop leaders. It will be fascinating to see how today’s customer insight leaders have embraced use of coaches or mentors (or.. Read More

Are you drifting or do you have a plan for your life?

Summer holidays can be a great opportunity for reflection. Whether you are lying on a beach or enjoying a sightseeing vacation, I wonder if you’ve reflected on a plan for your life? I’m conscious that can sound a bit worthy, or overly ambitious. But, consider for a moment, how many important priorities in your business would you seek to achieve without a plan? Is your life & what you want.. Read More

Your goals for 2016, keeping focussed on value & growth

Thanks to all of you who participated in this year’s annual survey of Customer Insight goals. Looking at the results, the first thing that strikes me is the similarity of results to the ones you chose last year. So, there is definitely a theme of consistency. It seems many of you continue to be prioritising making a measurable commercial difference in your businesses and investing in your own leadership ability. Alongside.. Read More

What are your goals for Customer Insight success in 2016?

It’s that time again, when we ask for your goals for Customer Insight success this year. Last year, you voted fairly consistently for two priorities to deliver in 2015. First, was a measurable commercial difference in your business that could be attributed to Customer Insight, e.g. demonstrate value-add. Second, was to make time for your own leadership development, or as Stephen Covey would put it, “Sharpen the Saw”. Both these made good.. Read More

How to set goals that you deliver in 2017

Goal setting is trending at this time of year, so let me share what works for me. Amongst the many posts shared & goal-setting courses being marketed right now, most writers reference the average failure rate. Even the term “New Year’s Resolutions” is now synonymous with unrealistic goals, started with enthusiasm but probably abandoned within a few weeks or months. Why is that & can you do anything to avoid.. Read More