helping you master customer insight leadership

How to avoid getting bitten on the bum by GDPR (part 2)

This is part 2 of our series focussed on helping Data Insight Leaders plan for GDPR. With the EU approved General Data Protection Regulation (GDPR) due to be implemented in UK on 25th May 2018, this must be a consideration for all insight leaders. There has been a positive response to the first post on this topic, which has confirmed the concern about this topic that I’m hearing in my conversations. It.. Read More

Are you building your Data Kingdom from a blueprint?

Where is that data? I know we’ve got it somewhere! Ever been in that position or heard such frustration from your analysts? This is an age of ever-growing appetite for more & more data on your customers. Data Kingdoms are expanding every day. Sometimes this results in problems caused by lack of planning. What I mean is this… Too many databases, data warehouses or even networked (Hadoop et al) solutions resemble a.. Read More

EU VAT on digital but what about the data?

Periodically successive governments impose new rules on businesses without sufficient consultation time to think through the implications or ensure most businesses know what to do. The latest example of this is the new VAT rules applying to the sale of digital products across Europe, which now require the VAT rate of the country of the consumer to be applied irrespective of where the supplier is based. If this has passed.. Read More