helping you master customer insight leadership

Have you had a successful 2016 too? (Interim results from leaders)

This year might have been a strange year, with unexpected news aplenty, but it sounds like many of you have had a successful 2016. That’s good to hear! I’m pleased to be able to share the interim results from our latest poll of your progress against your goals. Our most recent, short survey, asked just 4 questions regarding your success this year. This follows a survey we ran at the beginning.. Read More

How you are using coaches & mentors in business today

As a break from our month focussing on applying insight to marketing, it’s time to share the results of our coaches & mentors poll. You may remember that back in August, we launched a short survey on use of coaching & mentoring. Thanks to those who participated. We now have stable enough results to give an interesting, at least initial, picture. As someone who works as an external coach & mentor, some.. Read More

6 leadership styles and why you need behavioural flexibility

As we continue our month focussed on leadership development, including coaching & mentoring, it’s great to welcome another coach as a guest blogger. Kevin Watson is director & lead coach at myown-coach.co.uk and benefits from a broad experience of coaching leaders across industries. In this post, he shares the importance of being flexible in your leadership style. My own experience, both as a customer insight leader & when coaching leaders, confirms.. Read More

Coaching Conference with rich resources for your solutions

The 3rd Welsh Coaching Conference, held at Cardiff City football ground, was a great success and even more useful than last year. As a small business, it’s always a challenge to prioritise personal development, but attending this event was the right decision. It seems I’m not alone in thinking that either as the number of coaches attending had almost double this year. We were all treated to a packed agenda,.. Read More

Could Coaching, get you up and running?

Having recently completed coaching both a Finance Director and a Head of Customer Value Management, I’m reminded of the power of goal-orientated coaching. Could it get you up & running? Leaders can make so much personal progress, just through the disciplines of clarity on their goals, breaking them down into achievable actions & being held accountable. Alongside this and perhaps even more powerful, is the transformative power of time to.. Read More

Are Business and Sport really different?

At conferences and meetings, one of the topics in which you (customer insight leaders) seem particularly interested is leadership coaching. Once it’s been mentioned in a presentation, that is the most likely topic for me to be asked about in the next break. A few of the points that I’ve made on this are: Coaching does work (over 90% of UK companies now use coaching and the academic evidence for.. Read More