helping you master customer insight leadership

When should your teams do different work? Follow this research

WhenAs we focus on developing your teams, I’m delighted to share why you need to focus on when?

In his latest book, renowned business writer Daniel Pink, shares his extensive research on timing. In “When: The Scientific Secrets of Perfect Timing”, he makes a convincing case for us all to focus more on when to do different tasks.

Despite being deeply researched, sharing evidence from a wide range of sectors, this is no boring textbook.

In his normal engaging, provocative style, Pink brings out relevant lessons for us all. Ones that are easy to access & we could all start putting into practice. (more…)

How to manage virtual teams well, using 6 key leadership behaviours

Virtual teamsSitting in the comfortable coffee lounge, of a modern glass skyscraper in Canary Wharf, our conversation turned to virtual teams across India. Despite an enviable view across London, the challenges of my guest stretched across the world.

He sighed as I raised the topics of how to get virtual teams to work together effectively.

It seems his challenges are all too common. As I speak with analytics & insight leaders, all too often the challenges of remote teams manifest in different ways.

It seems the luxury of a co-located team (even in same city, let alone same floor of a building), is a rare benefit. Many insight leaders, in today’s corporations, are managing data & analytics teams spread across continents & time zones. (more…)

Designing analytics teams, some options and advice to consider

Designing analytics teamsMany of my recent ‘coffee conversations’, with leaders, have focussed on designing analytics teams. It sounds like many of you are wrestling, with how to design & resource the team you need, for 2018 and beyond.

For that reason, as the days begin to lengthen & we can start to dream of spring, we will focus on teams. Our theme for this month is designing and developing your teams. In this post, we focus on analytics or Data Science teams.

We have previously shared on the benefits of using a competency framework, as well as some brief thoughts on options for team design. Together with the results of our poll, on how you are resourcing your teams, this content has proven your interest in such advice.

To start of our team-focussed month, let me share some interesting blog posts others have published on this topic. Here are a few to help you quickly read around this important subject… (more…)

Agreeing the right goals for you, within performance management

Agreeing the right goals for youOver a very pleasant bottle of Soave, I was delighted to hear, that my lunch guest, was agreeing the right goals for them this year. It was even better to hear that our past posts, on a system for goal setting & recommended goals, had helped him.

But chatting with other leaders across London, over the last couple of days, has reminded me how tricky this can be.

Most work within large corporations. Their initial enthusiasm & clarity, can get drowned in a sea of performance management processes.

So, I thought it might help to share more ‘down to earth‘ advice from our regular guest blogger, Tony Boobier. Having also spent much of his life working within large businesses, Tony can empathise. (more…)

Great leaders learn from failure – don’t dwell on it

learn from failureHaving already prompted our readers to review what they achieved in 2017, let’s talk about how best to learn from failure.

To tackle that emotional territory, I’m delighted to welcome back guest blogger Kevin Watson. Kevin is an experienced leadership coach & founder of My Own Coach. I know readers have found his previous posts, including one on behavioural flexibility, to be very useful & approachable.

So, acting on feedback from our recent readers survey, let’s cover some basics.

You can’t get more basic than the reality that we all have failures. So, how should leaders learn from failure, rather than dwelling on it? Over to Kevin to explain… (more…)

2018 Annual Reader Survey results – how did we do in 2017?

2018 annual reader surveyThanks to all our newsletter subscribers, who participated in our 2018 annual reader survey. Time to see, if this blog is still achieving the positive feedback, provided on 2016 content.

This is the opportunity that we take, each January, to check-in with you. After all, we can’t preach a message of customer insight being so key & never research our own customers!

Seriously, this site exists to help Customer Insight Leaders, like you, to succeed in your roles & make a difference in your organisations. For that reason, we want to ensure that the mix of content we publish here is helping you.

Google Analytics can tell us so much, about digital journeys & most clicked/read content, but it is always worth supplementing with human feedback.

So, without further delay, here are the results from this year’s reader survey… (more…)

Recommending podcasts: 4 more for you to keep informed in 2018

Recommending podcastsIt’s been almost a year and a half, since I last dedicated a post to recommending podcasts.

I don’t know about you, but with our busy lives & frequent travel, I find podcasts a very useful media for leaders to learn. There are, of course, also plenty of great comedy podcasts. But, in this update on resources to help today’s customer insight leaders, I want to focus on your CPD.

Last time, I recommended three podcasts, covering leadership, stats & coaching.

This time, I will focus on four more and consider a wider range of the knowledge & skills you may want to develop. So, as you plan for 2018, I hope you are also planning your personal development. Here are four podcasts to consider as part of your learning plan. (more…)