Yesterday morning, I had the pleasure of joining (maybe almost 100) FS leaders to talk about AI.
What interested me at this event was both the different emphasis (almost to the level of divided opinion), as well as common themes. I would, simplistically, separate them into the ambitious technophiles & the commercial savvy customer insight leaders.
Now, the FSF Club operates on Chatham House rules, so I won’t be quoting any one person or organisation directly. But, sufficient to say, I firmly align myself with the insight leaders, in contrast to continued AI over-hyping. Here are my recollections, of key points that landed with me. I hope you find them useful. (more…)