helping you master customer insight leadership

Divided opinion & common themes, on applying AI, from #FSFConference

AIYesterday morning, I had the pleasure of joining (maybe almost 100) FS leaders to talk about AI.

The event was the annual members conference of the Financial Services Forum. Held at the BT Centre in London, it was a great opportunity to hear from both futurologists & practitioner leaders.

What interested me at this event was both the different emphasis (almost to the level of divided opinion), as well as common themes. I would, simplistically, separate them into the ambitious technophiles & the commercial savvy customer insight leaders.

Now, the FSF Club operates on Chatham House rules, so I won’t be quoting any one person or organisation directly. But, sufficient to say, I firmly align myself with the insight leaders, in contrast to continued AI over-hyping. Here are my recollections, of key points that landed with me. I hope you find them useful. (more…)

How I’m getting on with, and up for, my first Standing Desk

Standing DeskAs a break from our focus on Data Scientists, let me share my experience with my new Standing Desk.

I’m sure you’ve seen all the media coverage on the need for us to stand more.

From the US tabloid headline, “Sitting is the new Smoking“, to more scientific evidence as to the benefits of standing more & sitting less.

Having previously benefitted from embracing the evidence for how Mindfulness and Life Plans can improve your productivity, I was motivated to try another change.

After all, ideas to improve the way you work, has become a recurrent theme on this blog. (more…)

Fantastic Data Beasts and where to find them, plus what to pay them

Data BeastsWhat are Data Beasts? Well, a topical idea, I was delighted to have, as another contribution from Francesco Corea.

Francesco is currently a leading AI blogger, after many years as a consultant & advisor. We last heard from him with his review, of the InsureTech sector.

In this post, Francesco shares, his perspective, on what it takes to be a good Data Scientist & how to become one. It’s interesting to complement the established Analytics perspective of Martin & myself, with Francesco’s emphasis.

As I’m finding at many events, it’s helpful to hear both from experienced leaders & innovators in new tech startups. So, over to Francesco, to benefit from his perspective… (more…)

Challenging the Narrative with 2018 Welsh Coaching Conference

Challenging the NarrativeLast week, I had the pleasure of attending an event with the theme of “Challenging the Narrative“. One of my favourite annual events, the 2018 Welsh Coaching Conference.

Chaired once again, by the irrepressible Dave Tee, this event continues to go from strength to strength. Dave’s passion & commitment is no doubt one of the reasons for that, together with the great team at USW Commercial.

My previous blog reports have covered the 2015 & 2016 events.

Sadly, I was in London during the 2017 conference, but this year’s meeting garnered an enthusiastic crowd. From the hundreds, gathered in Cardiff City Hall, it was no surprise to hear that coaching in Wales is in rude health. Dave Tee kicked off the 2018 conference, by sharing some statistics on coaching in Wales, compared to other European countries. (more…)

5 tips, to spot the AI jobs you should avoid, in 2018

AI jobsAs we focus more on Data Science this month, let’s consider AI jobs.

There has been much media debate on whether or not the rise of Artificial Intelligence (AI) will take away jobs or create new ones. Pessimists & optimists have battled it out, all the way from the uniformed to the late great Prof Stephen Hawking.

So, to shed some light, on the topic of AI jobs, and considerations for those thinking of applying, I’m delighted to welcome a new guest blogger.

Bente Busch works as chief advisor, on AI and Data Intelligence, in EVRY. A leading Nordic technology company. So, she is well placed to inform us on the opportunities & pitfalls AI jobs bring. Over to Bente to inform this debate… (more…)

Real-Time Analytics – what a conversation starter

Real-Time AnalyticsFollowing on from a great conversation last year, I was again asked to chair a table at the 2018 DataIQ “Discussion”.

Instead of Customer Insight as a topic, on which I debriefed a year ago, this time the topic for my table was “Real-time Analytics”.

It was encouraging to again see a good attendance from Data & Insight leaders, across many sectors. That was particularly impressive this year, as this event took place on 28 Feb. This was when ‘The Beast from The East‘ was really beginning to freeze the UK.

So, special praise to all who battled the snow & ice to talk about analytics. It was also great to see such a buzz amongst attendees & recognise many familiar faces. Data & analytics leaders, working in the UK, really are beginning to feel like an active community. (more…)

Alan Turing Institute annual lecture – Better Living through Trusted Data

Alan Turing Institute annual lectureWhen Harry Powell shared, that he was planning to attend this year’s Alan Turing Institute annual lecture, I naturally asked him to blog for us.

Harry is a very experienced Data Science leader, having created & led Data Science teams at several businesses, including Barclays. So, I was interested to learn more about his interest in a lecture from Prof. Sandy Pentland of MIT.

As someone with a background in R&D, MIT is one of those institutions you learn to admire & listen out for, as a source of innovation. But the planned lecture, on the topic of “Better Living through Trusted Data” was also engaging. I’ve shared before on the importance of ethical dilemmas for Data Scientists, especially those who want to achieve social good through their work. (more…)