Today, we are launching a new feature for this blog, audio interviews with Customer Insight Leaders.

I am delighted, to kick-off this new addition, with the help of Norma Dove-Edwin. She is the CDIO (more about that title in our interview) of Places for People Group.

In this interview we discuss job titles, the role of a CDO (or CDIO), GDPR and her experience of achieving compliance. Following on from our series of blog content & GDPR related resources, I’m sure you will find this interview a useful real-world example of where to focus.

Many thanks to Norma for her candour & eloquence, in sharing practical lessons for all this facing the many challenges of CDO or CIO roles.

Without further ado, here is our recoding of that interview. Grab a coffee & settle down in a comfy seat, to learn from Norma’s leadership experience…

Audio interviews with Customer Insight Leaders: (1) Norma Dove-Edwin (CDIO, Places for People Group)

Once again, thanks to Norma for that very enjoyable conversation.

If you are currently working as a senior customer insight leader, with data, analytics or research leadership role, would you be our next candidate? I am interested in interviewing senior leaders and hearing any practical wisdom they have to share, on the challenges faced by insight leaders today.

Please contact me directly, if you’d be interested in participating.

Audio interviews with Customer Insight Leaders

When I first created this blog, one of my pipe-dreams was to one day extend our content into podcasts and other media. So, I’d really value your feedback on this content.

Do you find it helpful? Would you value more audio interviews on this blog? If there is sufficient audio content to create a podcast, would you be interested in subscribing?

Please share your thoughts below or on social media. This blog exists to serve today’s Customer Insight Leaders, so let me know what would help you. If there is sufficient demand, then this may just be the genesis of the Customer Insight Leader podcast.

Happy listening!