helping you master customer insight leadership

Agreeing the right goals for you, within performance management

Agreeing the right goals for youOver a very pleasant bottle of Soave, I was delighted to hear, that my lunch guest, was agreeing the right goals for them this year. It was even better to hear that our past posts, on a system for goal setting & recommended goals, had helped him.

But chatting with other leaders across London, over the last couple of days, has reminded me how tricky this can be.

Most work within large corporations. Their initial enthusiasm & clarity, can get drowned in a sea of performance management processes.

So, I thought it might help to share more ‘down to earth‘ advice from our regular guest blogger, Tony Boobier. Having also spent much of his life working within large businesses, Tony can empathise. (more…)

Great leaders learn from failure – don’t dwell on it

learn from failureHaving already prompted our readers to review what they achieved in 2017, let’s talk about how best to learn from failure.

To tackle that emotional territory, I’m delighted to welcome back guest blogger Kevin Watson. Kevin is an experienced leadership coach & founder of My Own Coach. I know readers have found his previous posts, including one on behavioural flexibility, to be very useful & approachable.

So, acting on feedback from our recent readers survey, let’s cover some basics.

You can’t get more basic than the reality that we all have failures. So, how should leaders learn from failure, rather than dwelling on it? Over to Kevin to explain… (more…)

Recommending podcasts: 4 more for you to keep informed in 2018

Recommending podcastsIt’s been almost a year and a half, since I last dedicated a post to recommending podcasts.

I don’t know about you, but with our busy lives & frequent travel, I find podcasts a very useful media for leaders to learn. There are, of course, also plenty of great comedy podcasts. But, in this update on resources to help today’s customer insight leaders, I want to focus on your CPD.

Last time, I recommended three podcasts, covering leadership, stats & coaching.

This time, I will focus on four more and consider a wider range of the knowledge & skills you may want to develop. So, as you plan for 2018, I hope you are also planning your personal development. Here are four podcasts to consider as part of your learning plan. (more…)

2018 technology trends for leaders to consider, looking inside

looking insideFollowing on from our post on technology trends for leaders to consider, based on consumers, let’s look inwards.

By that, I mean let’s consider both the needs of today’s organisations & technical innovations less visible to consumers.

In this post, we will update you on progress with blockchain. You may recall, our posts explaining this & asking the key questions for analytics leaders. We will also consider how AI can impact how organisations are run and finally a number of CDOs thoughts on implications for data strategy.

But first, I want to build on the CMS Wire blog post, which I shared at the end of our last post. That is, the one on the rise of VR. (more…)

Technology trends to consider in your insight planning for 2018

technology trendsRegular readers of this blog will know that we don’t usually focus on technology trends. One of the insights this blog is sharing is the importance of the human elements of customer insight & analytics. Leadership skills, softer skills, CPD and human context all matter hugely, to customer insight generating value for organisations.

However, at this time of year, with so much material being shared on technology trends & futurology, it is hard to ignore.

What is more, it is an element that should be considered in your goal setting for 2018. As suggested, in our post on specific goals for customer insight leaders, the potential of new technology has to be considered.

So, amongst all the material being shared & all the potential technologies, which should you consider? (more…)

Christmas Special – insight about the festive season

Christmas SpecialAs Christmas draws closer, it’s time for a Christmas Special blog post. Like a double-length Radio Times, I hope these festive goodies will keep you entertained over the holiday.

Two thoughts have guided my selection of material to share with you this week. Firstly, after so much focus on specific themes (Data Visualisation, Stakeholders, GDPR & Data Quality) I aim to be broader. Following my definition of Holistic Customer Insight, I have sought holistic festive content. That is, data, analytics, research & database marketing related material.

Secondly, I was looking for fun content. It’s too near to Christmas for me to take this blog too seriously. So, I hope you enjoy this menagerie of festive insight content. Following my own advice, from December 22nd until January 2nd, I will be taking a break from blogging. To recharge myself and hopefully my creativity. (more…)

Free resources for you, across range of insight leaders

Free resourcesAt Customer Insight Leader we love providing you with useful free resources. As a non-commercial, advertising free, site – we know our visitors value both independent advice & access to free resources.

I hope today’s curation of customer insight & analytics related resources, helps you in your role.

In line with our advocating of holistic customer insight, I’ve included resources to help develop your research, data science & analytics work.

Anyway, enough introduction, let’s open the presents… (more…)