helping you master customer insight leadership

Team Coaching: Resources to help you coach leadership teams

team coachingThis year, I have had more enquires than ever, about team coaching.

Whether for senior leadership teams, or managers of Customer Insight/Analytics teams, the concept is on the rise.

It is easy to understand why. Many have heard the benefits of one to one coaching for senior executives, but want to find a way of justifying this cost for more leaders.

Both time & money have been cited to me as a reason, to seek to achieve coaching or mentoring outcomes, together as a team.

But, discussing the term ‘team coaching‘ with my supervisor & other academics, it’s clear much is still unclear.

As with many newer developments in the world of leadership coaching, a common definition is still lacking and variable quality under this banner threatens to discredit it. (more…)

IoT automation part 2: how to automate decisions, using 4 building blocks

automate decisionsContinuing our two-part series, on automating Internet of Things (IoT) applications, we turn how you can automate decisions.

I’m delighted to welcome back, guest blogger Akeel Attar.

As Akeel shared last time, automating IoT applications requires more than just Decision Science. There is a key role for business rules and the elicitation of human expert knowledge.

But many businesses, see the real potential of AI and IoT, as the potential for automation. How can such applications, automate critical decisions, at scale, to deliver real commercial advantage?

In this post, Akeel shares the 4 key building blocks needed, for IoT, to automate decisions: (more…)

Why automating IoT needs rule elicitation, not just Data Science

automating IoTFocusing on how to design & develop your teams, this month, reminded me of rule elicitation work I did over 20 years ago.

We have previously focussed on the breadth of skills, including different technical skills, needed within an analytics team. As well as the modern passion for new role titles (Data Engineer, Data Journalist etc), it can be worth learning from the past.

Back in the early 1990s, I was fortunate enough to work in an R&D team, piloting different AI applications.

It still surprises me how many of the techniques available then would be regarded as cutting edge now. As well as a wider range of Neural Network architectures, I also piloted Case Based Reasoning, Fuzzy Logic, Genetic Algorithms & Rule Induction. (more…)

How to manage virtual teams well, using 6 key leadership behaviours

Virtual teamsSitting in the comfortable coffee lounge, of a modern glass skyscraper in Canary Wharf, our conversation turned to virtual teams across India. Despite an enviable view across London, the challenges of my guest stretched across the world.

He sighed as I raised the topics of how to get virtual teams to work together effectively.

It seems his challenges are all too common. As I speak with analytics & insight leaders, all too often the challenges of remote teams manifest in different ways.

It seems the luxury of a co-located team (even in same city, let alone same floor of a building), is a rare benefit. Many insight leaders, in today’s corporations, are managing data & analytics teams spread across continents & time zones. (more…)

Designing analytics teams, some options and advice to consider

Designing analytics teamsMany of my recent ‘coffee conversations’, with leaders, have focussed on designing analytics teams. It sounds like many of you are wrestling, with how to design & resource the team you need, for 2018 and beyond.

For that reason, as the days begin to lengthen & we can start to dream of spring, we will focus on teams. Our theme for this month is designing and developing your teams. In this post, we focus on analytics or Data Science teams.

We have previously shared on the benefits of using a competency framework, as well as some brief thoughts on options for team design. Together with the results of our poll, on how you are resourcing your teams, this content has proven your interest in such advice.

To start of our team-focussed month, let me share some interesting blog posts others have published on this topic. Here are a few to help you quickly read around this important subject… (more…)

Agreeing the right goals for you, within performance management

Agreeing the right goals for youOver a very pleasant bottle of Soave, I was delighted to hear, that my lunch guest, was agreeing the right goals for them this year. It was even better to hear that our past posts, on a system for goal setting & recommended goals, had helped him.

But chatting with other leaders across London, over the last couple of days, has reminded me how tricky this can be.

Most work within large corporations. Their initial enthusiasm & clarity, can get drowned in a sea of performance management processes.

So, I thought it might help to share more ‘down to earth‘ advice from our regular guest blogger, Tony Boobier. Having also spent much of his life working within large businesses, Tony can empathise. (more…)

Great leaders learn from failure – don’t dwell on it

learn from failureHaving already prompted our readers to review what they achieved in 2017, let’s talk about how best to learn from failure.

To tackle that emotional territory, I’m delighted to welcome back guest blogger Kevin Watson. Kevin is an experienced leadership coach & founder of My Own Coach. I know readers have found his previous posts, including one on behavioural flexibility, to be very useful & approachable.

So, acting on feedback from our recent readers survey, let’s cover some basics.

You can’t get more basic than the reality that we all have failures. So, how should leaders learn from failure, rather than dwelling on it? Over to Kevin to explain… (more…)