helping you master customer insight leadership

Role Definition Workshops – from tasks to the roles needed (part 2)

Role Definition WorkshopsThis is part 2 of guest blogger, Hanne Sorteberg’s, series on Role Definition Workshops.

I hope part 1 was useful to you. In this post, Hanne goes on to explain how to get from your long list of tasks, to the roles you need.

As we start a month, focussed on Data Science, organising teams into the roles needed, is as relevant as ever. We have seen, in both Hanne’s previous post on Data Science, and other resources I’ve shared, that the right mix of roles matters.

So, let’s return to Hanne’s guidance, on role definition workshops. We pick up her advice, just after you have produced, your total list of 40-100 team tasks. (more…)

Role Definition Workshops, a simple method to tune your team

role definitionContinuing our focus on designing your team, have you used role definition workshops?

It’s not an approach that I’ve used before. But, I’m delighted to welcome back, guest blogger Hanne Sorteberg, to share her experience. She has so much advice to share, this is the first of another two-part series.

Talking to Hanne, about these blog posts, I was impressed how this approach has worked for her, in very different sectors.

So, I recommend reading her advice, on one way to define the roles you need in your team. Over to Hanne to explain how… (more…)

Team Coaching: Resources to help you coach leadership teams

team coachingThis year, I have had more enquires than ever, about team coaching.

Whether for senior leadership teams, or managers of Customer Insight/Analytics teams, the concept is on the rise.

It is easy to understand why. Many have heard the benefits of one to one coaching for senior executives, but want to find a way of justifying this cost for more leaders.

Both time & money have been cited to me as a reason, to seek to achieve coaching or mentoring outcomes, together as a team.

But, discussing the term ‘team coaching‘ with my supervisor & other academics, it’s clear much is still unclear.

As with many newer developments in the world of leadership coaching, a common definition is still lacking and variable quality under this banner threatens to discredit it. (more…)

IoT automation part 2: how to automate decisions, using 4 building blocks

automate decisionsContinuing our two-part series, on automating Internet of Things (IoT) applications, we turn how you can automate decisions.

I’m delighted to welcome back, guest blogger Akeel Attar.

As Akeel shared last time, automating IoT applications requires more than just Decision Science. There is a key role for business rules and the elicitation of human expert knowledge.

But many businesses, see the real potential of AI and IoT, as the potential for automation. How can such applications, automate critical decisions, at scale, to deliver real commercial advantage?

In this post, Akeel shares the 4 key building blocks needed, for IoT, to automate decisions: (more…)

Why automating IoT needs rule elicitation, not just Data Science

automating IoTFocusing on how to design & develop your teams, this month, reminded me of rule elicitation work I did over 20 years ago.

We have previously focussed on the breadth of skills, including different technical skills, needed within an analytics team. As well as the modern passion for new role titles (Data Engineer, Data Journalist etc), it can be worth learning from the past.

Back in the early 1990s, I was fortunate enough to work in an R&D team, piloting different AI applications.

It still surprises me how many of the techniques available then would be regarded as cutting edge now. As well as a wider range of Neural Network architectures, I also piloted Case Based Reasoning, Fuzzy Logic, Genetic Algorithms & Rule Induction. (more…)

How to manage virtual teams well, using 6 key leadership behaviours

Virtual teamsSitting in the comfortable coffee lounge, of a modern glass skyscraper in Canary Wharf, our conversation turned to virtual teams across India. Despite an enviable view across London, the challenges of my guest stretched across the world.

He sighed as I raised the topics of how to get virtual teams to work together effectively.

It seems his challenges are all too common. As I speak with analytics & insight leaders, all too often the challenges of remote teams manifest in different ways.

It seems the luxury of a co-located team (even in same city, let alone same floor of a building), is a rare benefit. Many insight leaders, in today’s corporations, are managing data & analytics teams spread across continents & time zones. (more…)

Designing analytics teams, some options and advice to consider

Designing analytics teamsMany of my recent ‘coffee conversations’, with leaders, have focussed on designing analytics teams. It sounds like many of you are wrestling, with how to design & resource the team you need, for 2018 and beyond.

For that reason, as the days begin to lengthen & we can start to dream of spring, we will focus on teams. Our theme for this month is designing and developing your teams. In this post, we focus on analytics or Data Science teams.

We have previously shared on the benefits of using a competency framework, as well as some brief thoughts on options for team design. Together with the results of our poll, on how you are resourcing your teams, this content has proven your interest in such advice.

To start of our team-focussed month, let me share some interesting blog posts others have published on this topic. Here are a few to help you quickly read around this important subject… (more…)